At a Glance
- Tasks: Lead and mentor teams to drive operational excellence and enhance customer experiences.
- Company: Join a dynamic insurance company focused on innovation and growth.
- Benefits: Enjoy competitive pay, flexible working, and professional development opportunities.
- Other info: Be part of a culture that values collaboration, accountability, and continuous improvement.
- Why this job: Shape the future of insurance operations while making a real impact.
- Qualifications: Proven leadership in insurance operations with strong analytical skills.
The predicted salary is between 59576 - 65000 £ per year.
Operations Manager Niche and DER
Department
Claims Management
Employment Type
Permanent - Full Time
Location
Preston
Reporting To
- Bethany Lundie
- Description
- Claims UK & Ireland | Niche & DER Division
- Remote / Hybrid
- Reporting to: Operations Director
Lead Operational Excellence. Drive Performance. Shape the Future.
Are you a proven insurance operations leader with a passion for people, performance, and continuous improvement?
We're looking for an experienced
Operations Manager to lead a high‑performing team within our Niche and DER business.
This is an opportunity to play a pivotal role in shaping operational strategy, delivering outstanding customer outcomes, and driving sustainable growth across a dynamic and fast‑paced claims environment.
You’ll lead a team of Team Managers and their wider operational teams, ensuring service excellence, regulatory compliance, operational efficiency, and a culture where people can thrive.
What will your day look like
- Lead, mentor and coach Team Managers across remote and hybrid locations.
- Create a culture built on accountability, engagement, collaboration and continuous improvement.
- Support performance management through regular coaching, feedback and development planning.
- Identify and nurture future talent, ensuring succession plans are in place across the division.
- Deliver key operational and telephony KPIs across the business.
- Develop resourceful and innovative plans to optimise performance, including surge planning and capacity management.
- Partner with the Resource Planning Manager to develop recruitment and workforce strategies aligned to future growth.
- Work closely with recruitment teams to maintain strong candidate pipelines and workforce readiness.
- Identify opportunities to streamline processes from policy inception through to claim resolution.
- Analyse operational data, trends and performance metrics to identify inefficiencies and drive improvement initiatives.
- Partner with cross-functional teams across Niche and DER to implement automation and process enhancements.
- Champion a culture of innovation and operational excellence.
- Maintain robust compliance standards across all operational activity.
- Ensure adherence to regulatory requirements, company policies and industry best practice.
- Stay informed of market and legislative changes, implementing operational adjustments where required.
- Conduct regular audits and reviews to mitigate operational risk and maintain quality standards.
- Collaborate with customer service teams to effectively manage customer enquiries, complaints and escalations.
- Champion initiatives that enhance the customer journey and overall experience.
- Analyse customer feedback, NPS and customer outcome measures to implement meaningful improvement plans.
- Drive market‑leading customer satisfaction and Trustpilot performance.
- Support the delivery of strategic business objectives and operational plans.
- Manage departmental budgets effectively and deliver against financial targets.
- Identify emerging market trends, growth opportunities and competitive threats.
- Provide operational insight that supports business development and revenue growth.
- #INDUKI
Knowledge and Abilities
- Proven success in an insurance operations leadership role.
- Strong experience within Property, Niche or related insurance sectors.
- Demonstrable track record of driving operational improvements and delivering business results.
- Experience leading large teams through Team Managers in remote and hybrid environments.
- Strong understanding of insurance products, underwriting principles and claims processes.
- Knowledge of insurance regulation, compliance frameworks and risk management practices.
- Inspirational leadership style with the ability to motivate and influence teams at all levels.
- Strong commercial awareness and strategic thinking capability.
- Excellent decision‑making, problem‑solving and conflict‑resolution skills.
- Data‑driven approach with strong analytical and reporting capabilities.
- Outstanding communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast‑paced environment.
- Passion for delivering exceptional customer experiences.
- Adaptable, resilient and comfortable leading change initiatives.
- Commitment to maintaining the highest ethical and professional standards.
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
- #J-18808-Ljbffr
Operations Manager Niche and DER in Preston employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager Niche and DER in Preston
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager Niche and DER at Davies Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Davies Group or be willing to refer you for that Operations Manager Niche and DER position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Davies Group who’s on the lookout for their next Operations Manager Niche and DER star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager Niche and DER role at Davies Group!
We think you need these skills to ace Operations Manager Niche and DER in Preston
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Davies Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Davies Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Davies Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
