At a Glance
- Tasks: Support the Learning Experience Manager in enhancing online learning platforms and managing apprenticeship delivery.
- Company: Join one of the UK's leading insurance apprenticeship training providers.
- Benefits: Gain a Level 3 Business Administrator qualification and access to professional development opportunities.
- Other info: Dynamic role with opportunities for career progression and personal development.
- Why this job: Make a real impact on learners' journeys while working with high-profile global clients.
- Qualifications: GCSEs in English and Maths, good IT skills, and effective communication abilities.
The predicted salary is between 18000 - 25000 £ per year.
The Platform Administrator Apprenticeship offers a fantastic opportunity for someone looking to deepen their understanding of Learning and Development, particularly the growing impact of apprenticeship-based learning on future career pathways. You will gain valuable exposure to apprenticeship delivery and workplace learning programmes within one of the UK's leading insurance apprenticeship training providers.
Working within highly regulated sectors including Banking, Insurance, and Financial Services, the role also provides the chance to engage with a diverse portfolio of high-profile global clients. Working as part of the Curriculum Team and reporting to the Learning Experience Manager, this role is responsible for a range of administrative activities. You will contribute to developing innovative approaches to enhance learner engagement and promote social learning via our Learning Experience Platforms.
The role also involves building learning plans, supporting day-to-day queries, and using exceptional communication skills you will collaborate with Government funded Product Managers to ensure the smooth implementation of programmes within our e-portfolio system. You will work closely with CPD/PQ Product Managers, who develop tailored learning solutions for clients and other platforms.
Apprentices enrolled on our programmes have access to both the Thrive and Aptem platforms, which are third-party systems that are continually evolving. Thrive plays a key role in the learner experience, offering a wide range of learning resources including eLearning modules, articles, workbooks, and videos, that support development and are uniquely tailored to Davies' delivery. Aptem serves as the progress tracking system, enabling both apprentices and coaches to access personalised learning plans and monitor progress against their knowledge, skills and behaviours.
The information held across both platforms is critical for accurately tracking learner performance and is essential for evidencing progress during Ofsted inspections. The role will involve projects relating to expanding our use of Learning Experience platforms and is a real chance for ownership of the solutions. You will be working with the Learning Experience Manager to create learning plans, learning components, expansion of the content library, and incorporating content for Functional Skills Maths and English.
As part of the role you will work towards your Level 3 Business Administrator Apprenticeship and upon successful completion you will gain the City & Guilds Level 3 qualification. Many of our apprentices go on to take further apprenticeships and progress in the business to other roles.
Key Responsibilities- Support the Learning Experience Manager in the evolution and development of our online platforms in line with product enhancement and updates.
- Work with other Davies teams and communicate changes which impact their working practices.
- Work with Excel and Sharepoint to maintain information relating to the projects delegated and report progress upwards to the Learning Experience Manager and Lead Product Managers.
- Adapt a problem-solving approach to challenges and elevate quickly on those which are outside of the scope of work or where there may be a wider impact.
- Report on Thrive usage data and metrics.
- Work with the Learning Experience Manager to produce management information that captures key metrics and relevant information for board packs.
- Work with our third-party platform suppliers to maintain and schedule required projects which require implementation.
- Resolve queries on our MS Teams channels from colleagues relating to learning content on Thrive and components on Aptem.
- Take responsibility for personal development and completion of the level 3 Business Administrator apprenticeship with support from the Learning Experience Manager.
- Carry out all duties and responsibilities in accordance with all Davies Group HR Policies.
- Work towards achievement and/or exceeding of targets set.
- Undertake any other such comparable duties as may be reasonably required by the Line Manager or his/her delegated alternative.
- Essential: English and Maths GCSE grades A - C (or equivalent), Good IT skills in all Microsoft 360 applications (particularly Excel & PowerPoint), Good attention to detail and logical thinking skills, Experience communicating effectively with external organisations and across internal teams.
- Desirable: Experience of using Microsoft SharePoint application, Experience using and updating internal databases or information systems, Experience of stakeholder management, Experience of basic project management.
Platform Administrator Apprentice employer: Davies Group
Davies Group is an exceptional employer, offering a dynamic work environment that fosters professional growth and development. As a leading insurance apprenticeship training provider, we prioritise innovative learning solutions and provide our apprentices with access to cutting-edge platforms like Thrive and Aptem, ensuring a rich learning experience. Our collaborative culture encourages engagement with high-profile global clients, while our commitment to employee development means that many apprentices progress to further opportunities within the business.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Administrator Apprentice
✨Get Involved with Campus Recruitment Events
Apprenticeships in banking and financial services often come through campus recruitment days. Keep an eye out for events hosted by your university or local banks, as these can be golden opportunities for us to meet recruiters face-to-face and make a great first impression.
✨Engage with Professional Bodies
Join organisations like the Institute of Chartered Accountants or the Chartered Institute of Banking. These memberships can provide valuable resources and networking opportunities, plus, they often have dedicated sections for apprenticeships and early-career roles that can point us in the right direction.
✨Follow the Right Companies on Social Media
Banks and financial services firms love to share their stories on social media! Follow companies like Davies Group to keep up with their latest apprenticeship opportunities and insider news. Engaging with their posts could give us an edge when it comes to the application.
✨Utilise Your University’s Career Service
Your university's career service is a treasure trove of information for apprenticeships in banking. They often have connections to employers like Davies Group, so don't hesitate to tap into their resources and advice!
We think you need these skills to ace Platform Administrator Apprentice
Some tips for your application 🫡
Show Off Your Maths Skills:In the banking and financial services sector, being good with numbers is a must! Make sure to highlight any relevant maths qualifications or experience in your application, as well as any projects or coursework that demonstrate your analytical skills.
Emphasise Your Willingness to Learn:As this is an apprenticeship, companies like Davies Group want to see your enthusiasm for the industry and your eagerness to learn. In your cover letter, chat about why you’re interested in banking and any specific areas you’re excited to explore. Show them that you’re ready to soak up knowledge like a sponge!
Highlight Relevant Experience (Even If It's Limited):Whether it's a part-time job, volunteer experience, or even a school project, mention any relevant experience related to banking or finance. This could include customer service roles or any projects where you handled budgeting. We’re all about showing how you can apply your skills, even if they’re from unconventional backgrounds.
Tailor Your CV for Impact:Make sure your CV isn’t just a list of duties. Tailor it to reflect skills that appeal to financial services, like attention to detail and communication skills. Don’t forget to keep it clear and concise, showing how you’re a perfect fit for the apprenticeship at Davies Group!
How to prepare for a job interview at Davies Group
✨Brush Up on Financial Principles
Since you're diving into the banking and financial sector with an apprenticeship, it’s crucial to familiarise yourself with key concepts like interest rates, investment strategies, and basic financial accounting. Make sure you can share your understanding of these principles during the interview, as they'll likely pop up in practical scenarios.
✨Be Ready for Scenario-Based Questions
In the world of banking, interviewers love to throw real-world scenarios at you. Prepare for questions that ask how you'd handle customer inquiries or solve financial challenges. Practising these types of situational responses can really showcase your problem-solving skills and customer service abilities, both of which are essential in this field.
✨Show Your Eagerness to Learn
As an apprenticeship candidate, what's going to set you apart is your motivation to learn and grow in the role. Be sure to express your excitement about entering the banking world and highlight any steps you've already taken to educate yourself, whether through courses, workshops, or relevant hobbies.
✨Prepare Your Questions About Company Culture
When interviewing with Davies Group, don’t shy away from asking about their company culture and training programmes for apprentices. This shows that you're not only focused on the role but also interested in how you'll fit within the team, which is a major factor for your future success in the apprenticeship.
