At a Glance
- Tasks: Lead a dynamic admin team, ensuring top-notch service delivery and compliance.
- Company: Join Davies, where people are at the heart of everything we do!
- Benefits: Enjoy 25 days holiday, discounts, and professional development opportunities.
- Other info: Flexible working options and excellent career growth potential.
- Why this job: Make a real impact while fostering a positive and collaborative work environment.
- Qualifications: Strong leadership skills and a keen eye for detail required.
The predicted salary is between 45000 - 50000 £ per year.
NIHL Admin Team Leader
Department
Claims Management
Employment Type
Permanent - Full Time
Location
Home United Kingdom
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work!
You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
- Development, training, and professional qualifications
The Admin Team Manager will be responsible for managing the operational aspects of the hire car provision business, ensuring seamless service delivery, compliance with regulations, and continuous improvement in efficiency and customer satisfaction.
This role requires strong leadership skills, a keen eye for detail, and the ability to adapt to a fast-paced, customer-focused environment.
Due to the nature of this position, this role requires candidates to be a sole British National or dual national with one part being British, with no restrictions on working in the UK.
Due to the national security requirements of this position, candidates must hold British Citizenship to be eligible to apply.
What will your day look like
Team Management
- Oversee daily Team deliverables including client management, team capacity, complaint strategy, compliance and overall service delivery
- Monitor key performance indicators (KPIs) to track performance and identify areas for improvement.
Leadership
- Manage, train, and motivate a team of direct reports (Team Leaders) and administrators
- Foster a positive working environment that encourages collaboration and high performance.
- Conduct regular performance reviews and provide constructive feedback.
- Feed into the overall divisional culture , supporting divisional focus and retention
Customer Service
- Ensure high standards of customer service by addressing client enquiries, complaints, and feedback promptly.
- Implement risk management strategies to minimize operational disruptions.
Financial Oversight
- Support Operations Manager with the management of operational budgets, control costs, and identify opportunities for cost savings.
- Analyse financial reports and make data-driven decisions to optimize profitability.
Technology and Systems
- Leverage technology to improve operational efficiency, such as system improvements and adoption of new systems and technology
- Stay updated on industry trends and recommend innovative solutions to enhance operations.
Knowledge and Abilities
- Foster a positive and ethical working climate conducive to attracting, retaining, and motivating a diverse group of high-performing employees.
- Develop and sustain motivated and skilled teams through effective leadership, development, mentoring, and coaching.
- Use knowledge and data to challenge current assumptions and drive change.
- Manage relationships with internal and external customers and supplier
- Guarantee adherence to all policies and protocols concerning Security, Health and Safety, and Governance within the operation.
- Meet customer, legal, compliance, and regulatory requirements.
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
- #J-18808-Ljbffr
NIHL Admin Team Leader employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land NIHL Admin Team Leader
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like NIHL Admin Team Leader at Davies Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Davies Group or be willing to refer you for that NIHL Admin Team Leader position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Davies Group who’s on the lookout for their next NIHL Admin Team Leader star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time NIHL Admin Team Leader role at Davies Group!
We think you need these skills to ace NIHL Admin Team Leader
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Davies Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Davies Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Davies Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
