At a Glance
- Tasks: Support the Pending Team Manager and manage daily workload for optimal performance.
- Company: Join a dynamic team in Birmingham focused on operational excellence.
- Benefits: Full-time hours with competitive pay and opportunities for career growth.
- Other info: Great chance to develop leadership skills in a supportive environment.
- Why this job: Be a key player in ensuring quality service and customer satisfaction.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 34000 - 37500 £ per year.
Location: Birmingham Shift pattern: Full-time 37.5 hours per week Role Purpose To provide day-to-day support to the Pending Team Manager while ensuring pending referrals are actively managed and progressed.
The Motor Hire Senior acts as a senior point of contact within the team, supporting operational performance, maintaining quality standards, handling escalations, and providing guidance to team members.
In the absence of the Manager, the Senior will assume responsibility for workload coordination and operational oversight.
What will your day look like: Operational Support Support the management of the Pending Team's daily workload.
Ensure referrals are worked within agreed service levels.
Monitor pending queues and prioritise urgent cases.
Ensure VIP referrals are reviewed daily.
Help drive conversion opportunities across the team.
Support with workload allocation during busy periods.
Customer Referrer Management Handle complex customer and referrer enquiries.
Assist with challenging conversations and objections.
Ensure accurate updates are provided to referrers.
Escalate issues requiring management intervention.
Support excellent customer service delivery.
Quality Compliance Revi...
Motor Hire Senior employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
