Motor Claims Handler CH3
Application Deadline: 8 July 2026
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Liverpool
Reporting To: Team Leader
Description
Claims Handler – Motor (Pre-Litigation)
Be the expert. Drive results. Make an impact.
Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We’re looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement.
If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way — this could be your next move.
The Role
As a Motor Claims Handler, you’ll manage a varied caseload of pre-litigated motor claims, including personal injury, from inception to settlement. Ensuring every case is handled efficiently, professionally, and with exceptional service standards.
You’ll play a key role in delivering results — not just for clients, but for the wider team.
Key Responsibilities
What You’ll Be Doing
- Managing a caseload of pre-litigated motor claims (including PI) from inception to settlement
- Handling claims within and outside the MOJ Portal (Stages 1 & 2)
- Working within the predictive costs regime
- Negotiating settlements to achieve strong commercial outcomes
- Ensuring accurate data input and file maintenance
- Communicating clearly and confidently with clients
- Supporting colleagues to maintain consistently high service levels
- Acting as a technical referral point for team members
- Mentoring and supporting new starters
- Conducting file audits where required
Skills, Knowledge & Expertise
What We’re Looking For
- Experience handling motor PI claims under the predictive costs regime
- Strong knowledge of the MOJ Portal (Stages 1 & 2)
- Solid pre-litigation experience
- Experience handling claims outside the MOJ and predictive cost regime
- Previous mentoring experience (desirable)
- Strong working knowledge of Microsoft Word, Excel, and email
- Excellent attention to detail
- Confident negotiation skills
- Outstanding communication skills
- Strong organisational abilities
- A collaborative mindset and willingness to support others
Job Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme
- Tech Scheme
- Season Ticket Loan
- Gym Flex
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
