HR Assistant

To provide pro‑active, efficient and accurate HR assistance and support to clients and their employees, external stakeholders and the HR team. The HR Assistant also completes ad‑hoc tasks and projects as and when required by the wider HR Team and key stakeholders, providing support to the HR Administrators where necessary.

Key Responsibilities

• Provide timely and accurate responses to queries received through HR inboxes and Teams Channels adhering to SLA requirements.
• Escalate issues to the relevant HR team member or department, promptly and efficiently.
• Responsible for the on‑boarding and off‑boarding processes within agreed SLA requirements, including managing and co‑ordinating the HR induction process, meeting new starters, chasing outstanding documentation and background checks, updating Organisation Charts, co‑ordinating post probation and leaver questionnaires and leaver related processes.
• Oversee all benefit on‑boarding, mid‑term adjustments and off‑boarding, along with any employee queries for all company benefits.
• Conduct monthly PMI reconciliations and initiate the medical underwriting process where applicable.
• Responsible for the accurate creation of offer letters, employment contracts, offer packs, start date confirmation letters, probationary letters, changes to TÂC’s letters, salary review letters and leaver confirmation letters efficiently.
• Co‑ordinates any relevant training, including CII/ACII by booking exams, drafting study agreements, reviewing invoices and liaising with payroll regarding any leavers and deductions from salary.
• Ensure all payroll changes are included in the Payroll Actions and Payroll Timetable as appropriate.
• Co‑ordinates data for internal and external audits, including downloading relevant client and employee reports and responding to queries where necessary.
• Maintain HR Systems, trackers and employee files to ensure they accurately reflect any pending starters, changes in TÂC’s, probations and leavers while ensuring GDPR compliance.
• Providing initial HR advice and guidance to employees and managers on company policies, procedures, payroll and benefits.
• Collaborate with the Payroll & Benefits Specialist, Talent Acquisition, Culture & Talent and L&D Teams, ensuring effective communication and an excellent client experience.

Skills, Knowledge & Expertise

• Previous experience in HR administration, working at a similar level.
• Working towards a CIPD qualification would be advantageous but not essential.
• Excellent communication skills, both written and verbal.
• The ability to provide employees and managers with advice and guidance in a confident and professional manner.
• Strong organisational and task management skills, with ability to manage multiple tasks simultaneously, whilst maintaining very high levels of accuracy and attention to detail.
• Proactive and having the ability to meet tight deadlines and using own initiative.
• Proficient in HRIS systems and MS Office.
• Flexible team player who can adapt to changing priorities and is prepared to get involved in the work and cover other team members when necessary.

Job Benefits

• 35-hour working week with hybrid and flexible working.
• Generous holiday allowance that increases with service.
• Work‑life balance you can rely on.
• Private medical insurance with virtual GP access.
• Annual health screening, dental cover and eye care.
• Subsidised gym or sports club membership.
• Support for you and your family.
• Enhanced maternity, paternity, adoption and shared parental pay.
• Highly competitive pension with up to 13% employer contribution.
• Life assurance and income protection.
• Discretionary annual bonus scheme.
• Interest‑free season ticket loan and salary sacrifice schemes.