At a Glance
- Tasks: Lead and inspire a team to handle urgent home emergencies with empathy and efficiency.
- Company: Join Davies, a supportive company dedicated to helping customers in crisis.
- Benefits: Enjoy a competitive salary, hybrid working after 6 months, and ongoing training.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives during their most vulnerable moments.
- Qualifications: Strong leadership skills and experience in fast-paced environments.
The predicted salary is between 30000 - 40000 £ per year.
Location: Office Based (Fulwood, Preston)– Hybrid after 6 months
Rota: Full-time rolling rota (7–3 3–11)
Make a real impact when people need it most. At Davies, we support customers facing urgent home emergencies — from heating failures to essential repairs — and we pride ourselves on being there when they’re at their most vulnerable.
We’re looking for a dynamic, people-focused Team Manager to lead a high-performing team within our fast-paced 24/7 emergency contact centre. If you thrive in a rapid-response environment, can motivate teams to deliver exceptional care, and enjoy solving problems under pressure, this role will suit you perfectly.
What will your day look like:
- Team Leadership
- Lead, coach and inspire a team of 12–16 Home Emergency handlers
- Provide ongoing training, support and development
- Monitor performance to ensure quality, productivity and customer outcomes are consistently achieved
- Foster a culture of empathy, urgency and accountability
- Service Delivery
- Oversee end-to-end handling of emergency repair cases
- Ensure vulnerable customers receive timely, compassionate support
- Resolve escalations and remove blockers to ensure swift case progression
- Work cross-functionally to maintain service levels during busy periods or seasonal surges
We think you need these skills to ace Home Emergency Team Manager- Evenings (3pm–11pm)
Communication Skills
Time Management
Property Maintenance
Multi-Trade Skills
Plumbing Diagnosis
Joinery Skills
Painting Skills
