At a Glance
- Tasks: Communicate with clients and process vehicle hire requests efficiently.
- Company: Davies Group, a supportive team in the Vehicle Replacement sector.
- Benefits: Full training provided, competitive salary, and career development opportunities.
- Other info: Entry-level candidates welcome; we value your potential and transferable skills.
- Why this job: Join a dynamic team and make a difference in clients' lives after accidents.
- Qualifications: Great customer service skills; insurance background is a plus but not required.
The predicted salary is between 25000 - 30000 £ per year.
Davies Group are looking to recruit a Hire Agent to work within our Vehicle Replacement Group team in Birmingham.
This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim.
You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.
At Davies , we value transferable skills and qualities that focus on what you can bring to the role.
While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like: Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA’s Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system Process delivery of the hire vehicle using the companies in house system Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements Provide advice to client regarding the claim and any additional services offered by the business Comply to all technical and re...
