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- Tasks: Provide exceptional customer service and handle pension-related queries over the phone.
- Company: Leading UK pensions company with a strong reputation.
- Benefits: Competitive rate of £150 per day for a 5-month contract.
- Why this job: Join a supportive team and make a difference in people's lives.
- Qualifications: Experience in a telephony environment and strong communication skills.
- Other info: Office-based role in Edinburgh with daily attendance required.
The predicted salary is between 30000 - 45000 £ per year.
A leading UK company in pensions is looking for a Customer Service Representative for a 5-month contract in Edinburgh. This role involves providing exceptional service and handling pension-related queries over the phone.
Candidates should have experience in a telephony environment, strong communication skills, and a desire to help others. The position is office-based, requiring daily attendance in Edinburgh, offering a competitive rate of £150 per day.
Pension Support Agent - Edinburgh Onsite (5-Month Contract) employer: Davies Group
Contact Detail:
Davies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Support Agent - Edinburgh Onsite (5-Month Contract)
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent news can help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and pensions. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Dress appropriately for the office environment. First impressions matter, so looking professional can set a positive tone for your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you on their radar and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Pension Support Agent - Edinburgh Onsite (5-Month Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a telephony environment and showcases your strong communication skills. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about helping others and how your background makes you a perfect fit for the Pension Support Agent role.
Showcase Relevant Experience: When filling out your application, be sure to mention any previous roles where you’ve handled customer queries or provided support. We love seeing how you’ve made a difference in past positions!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at StudySmarter.
How to prepare for a job interview at Davies Group
✨Know Your Pensions
Brush up on your knowledge of pensions and the specific services the company offers. Being able to discuss common pension-related queries will show that you're prepared and genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves handling queries over the phone, practice clear and concise communication. You might want to do mock calls with a friend to get comfortable explaining complex topics simply.
✨Show Your Customer Service Passion
Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service, which is key for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would handle difficult customers or complex queries, and be ready to articulate your thought process.
