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- Tasks: Provide exceptional customer service over the phone and guide customers through their retirement journey.
- Company: Join a leading UK company in Pensions & Life Assurance.
- Benefits: Earn £150 per day with a 5-month contract.
- Why this job: Make a real difference by helping customers feel confident about their pensions.
- Qualifications: Experience in a telephony environment and strong communication skills required.
- Other info: Onsite role in Edinburgh, perfect for those who thrive in a team environment.
The predicted salary is between 30000 - 45000 £ per year.
Davies is currently supporting a UK leader in Pensions & Life Assurance who are looking to bring in a team of Customer Service Representatives to join them on an initial 5-month contract in Edinburgh.
In this role, you will be the first point of contact for customers via telephone, handling a variety of pension-related queries and guiding them through all aspects of their retirement journey. You will be a confident communicator, an active listener, and forward-thinking in delivering consistently exceptional service.
Please note: this role requires you to live within a commutable distance of Edinburgh. You will be based in the office five days a week.
What You’ll Do:- Provide exceptional customer service over the phone
- Build trust and rapport with each caller
- Explain complex pension-related topics in a clear and friendly way
- Help customers feel confident and informed every step of the way
- Experience in a telephony environment in a regulated sector
- Strong communication and listening skills
- A natural desire to help others
- Calm, logical approach to problem-solving
- £150 Per day (Inside IR35, via Umbrella)
- 5 month initial contract
- Onsite in office – Edinburgh (EH12)
Customer Service Representative in Edinburgh employer: Davies Group
Contact Detail:
Davies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Edinburgh
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and confident when explaining complex topics.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Customer Service Representative in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in a telephony environment. We want to see how your skills match the role, so don’t be shy about showcasing your communication and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how you can bring that enthusiasm to our team. Keep it friendly and professional, just like the service we provide.
Showcase Relevant Experience: When filling out your application, highlight any previous roles where you’ve dealt with complex queries or worked in a regulated sector. We love seeing how you’ve built trust and rapport with customers in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Davies Group
✨Know Your Stuff
Before the interview, brush up on pension-related topics. Familiarise yourself with common queries customers might have and think about how you would explain these in a clear and friendly way. This will show that you're proactive and ready to help.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise their points to show you’re fully engaged. This is crucial for a role where understanding customer needs is key.
✨Showcase Your Communication Skills
Be prepared to discuss your previous experience in a telephony environment. Use examples that highlight your ability to communicate complex information simply and effectively. This will reassure them that you can build trust and rapport with customers.
✨Stay Calm Under Pressure
Expect some scenario-based questions that test your problem-solving abilities. Think of past experiences where you handled difficult situations calmly and logically. Sharing these stories will illustrate your capability to manage challenges in a customer service role.
