At a Glance
- Tasks: Assist customers with home emergency insurance claims and provide excellent support.
- Company: Join Davies, a growing team in the property sector with a supportive culture.
- Benefits: Flexible part-time hours, full training, and opportunities to develop your skills.
- Other info: Work weekends with a friendly team and gain valuable industry knowledge.
- Why this job: Make a difference by helping customers during their time of need.
- Qualifications: Customer service experience is a plus, but not required; we value your potential.
The predicted salary is between 28129 - 34379 £ per year.
Davies are looking to recruit an experienced part-time Customer Service Advisor to join our growing Property team in Preston. At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
Hours: Part-Time 16 hours per week, Saturday Sunday
Shift times: 09:00 - 17:30 and 10:00 - 18:30
Location: Preston
What will your day look like:
- Respond to inbound calls from home emergency insurance customers
- Work to targets and KPI’s in a friendly and professional call centre environment
- Support the customer through the journey of their claim from initial notification to resolution
- Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
- Take excess policy payments, arrange boiler services and negotiate with contractors
- Opportunity to multi-skill across many insurance product lines.
Knowledge and Abilities:
- Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
- Previous contact centre experience is an asset but is not essential
Customer Service Advisor - Weekends employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
