At a Glance
- Tasks: Manage and resolve customer complaints with professionalism and empathy.
- Company: Join a supportive community at Davies, where collaboration is key.
- Benefits: Enjoy 25 days holiday, discounts at 800+ retailers, and career development opportunities.
- Other info: Hybrid working model with a focus on personal growth and team success.
- Why this job: Be the voice of fairness and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a calm, organised approach to problem-solving.
The predicted salary is between 22050 - 26950 £ per year.
Why Join Davies ?
At Davies , people aren’t just part of the business — they are the business.
Our value of succeeding together isn’t a slogan; it’s the way we operate every day.
When you join us, you join a community that celebrates collaboration, supports your growth, and recognises the impact you make.
You’ll be welcomed, supported, and rewarded with a benefits package designed to help you thrive: R eward platform — discounts at 800+ retailers 25 days holiday (rising with service) plus the option to buy 5 extra days Development, training, and professional qualifications to help you grow your career??
The
Role: Be the Voice of Fairness, Clarity Resolution We’re looking for a calm, organised, customer-focused individual to become a key part of our Complaints Resolution team .
In this role, you’ll be the central point of contact for internal and external customers, guiding them through the resolution of reportable complaints with professionalism, empathy, and confidence.
This is a full-time, permanent opportunity where your communication skills, judgement, and problem-solving abilities will shine.
This is a hybrid opportunity to join a growing team in our Preston office What will your day look like: ??
What Your Day Will Look Like Managing reportable complaints
Complaint Handler employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
