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- Tasks: Manage customer complaints about motor finance and ensure high service standards.
- Company: Leading customer service organisation in the UK with a focus on excellence.
- Benefits: Comprehensive training, career development, and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Strong communication skills and experience in a regulated environment preferred.
- Other info: Opportunity to handle diverse cases and grow your career.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service organization in the United Kingdom is seeking an Aftersales Agent to manage customer complaints related to motor finance. The ideal candidate will excel in communication and problem-solving, maintaining high standards of service and compliance.
Responsibilities include:
- Handling complaints via various channels
- Conducting investigations
- Collaborating with internal teams
Previous experience in a regulated environment is preferred, along with strong skills in managing multiple cases under pressure. Comprehensive training and career development opportunities are provided.
Motor Finance Complaints Specialist in Coalville employer: Davies Group
Contact Detail:
Davies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Finance Complaints Specialist in Coalville
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your problem-solving dialogue.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Motor Finance Complaints Specialist in Coalville
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaint handling. We want to see how you've tackled similar challenges in the past, so don’t be shy about showcasing your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Motor Finance Complaints Specialist role. Share specific examples of how you've maintained high standards of service and compliance in previous roles.
Showcase Your Communication Skills: Since this role involves managing complaints through various channels, it's crucial to demonstrate your communication prowess. Whether it's in your CV or cover letter, highlight instances where your communication made a difference in resolving issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Davies Group
✨Know Your Stuff
Make sure you understand the ins and outs of motor finance and customer service. Brush up on common complaints and how to resolve them, as well as any relevant regulations. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Communication Skills
Since this role involves handling complaints, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully resolved issues or communicated effectively with customers. This will demonstrate your ability to maintain high standards of service.
✨Prepare for Pressure
Expect questions about how you handle multiple cases under pressure. Think of specific situations where you managed competing priorities and stayed calm. Sharing these experiences will highlight your problem-solving skills and resilience, which are crucial for this position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or team dynamics. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
