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- Tasks: Manage claims proactively, ensuring smooth processes and excellent customer interactions.
- Company: Join Davies, a people-first company with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible working, and professional development opportunities.
- Why this job: Be the hero behind the scenes, making a real impact in claims management.
- Qualifications: Relevant claims experience and strong customer service skills required.
- Other info: Great career growth, team spirit, and a supportive work environment.
The predicted salary is between 800 - 1400 £ per month.
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
What will your day look like:
- Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
- Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
- Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
- Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
How We Measure Success:
- SLA Performance: You’ll ace it.
- Phone Audit: Your phone skills? A+
- Lifecycle Metrics: You’ll own them.
- Audit: No breaches here.
- PDR Forms: Completed and shining.
- Team Performance: You’re the MVP.
Requirements:
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Wizardry
- Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together!
Benefits:
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
Trainee Claims Case Manager in Bolton employer: Davies Group
Contact Detail:
Davies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Claims Case Manager in Bolton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Davies' values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer interactions, it’s crucial to sound confident and professional. Grab a friend and do some mock calls to get comfortable.
✨Tip Number 3
Show off your time management wizardry! Be ready to discuss how you juggle multiple tasks and keep everything on track. Use examples from past experiences to illustrate your skills.
✨Tip Number 4
Don’t forget to highlight your self-development journey! Talk about any feedback you've received and how you've used it to grow. This shows you're keen on learning and improving, which is a big plus for Davies.
We think you need these skills to ace Trainee Claims Case Manager in Bolton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Trainee Claims Case Manager and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant claims experience and customer service skills that match what we’re looking for. This shows us you’ve done your homework and are serious about the position.
Be Professional Yet Personable: While professionalism is key, don’t forget to let your personality come through in your application. We value interpersonal charm, so a friendly tone can make a big difference in how we perceive you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Davies Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims management. Understand the key processes and terminology that are relevant to the role. This will not only show your enthusiasm but also demonstrate that you’re serious about making an impact in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight how you treated customers fairly and resolved issues effectively. This is crucial for a role that prioritises customer interactions, so make sure to convey your interpersonal charm!
✨Demonstrate Your Time Management Wizardry
Think of specific instances where you successfully managed multiple tasks or deadlines. Be ready to discuss how you prioritised your workload and met SLAs. This will illustrate your ability to keep things moving smoothly, which is a key part of the job.
✨Embrace Feedback and Growth
During the interview, express your eagerness to learn and develop. Talk about how you’ve used feedback in the past to improve your skills. This aligns perfectly with the company’s focus on self-development and shows that you’re committed to becoming the best version of yourself.
