At a Glance
- Tasks: Lead and enhance quality in Credit Hire teams while driving performance and client care.
- Company: Join a dynamic legal firm focused on innovation and collaboration.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible working options.
- Other info: Be part of a supportive culture that values growth and development.
- Why this job: Make a real impact in a role that combines leadership with technical expertise.
- Qualifications: 5+ years in credit hire litigation and proven leadership experience required.
The predicted salary is between 56700 - 69300 £ per year.
Application Deadline: 18 August 2026
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
Technical: You will be responsible for the quality of work delivered in the Credit Hire teams (Litigation & Pre-Litigation) with unlimited values.
Technical & Delivery: You will ensure that quality and technical frameworks and processes in the Credit Hire teams are working effectively and delivering value and mitigating risk.
Clients: You will be responsible for delivering the services in line with specific clients SLAs and claims handling requirements.
Collaboration: Working closely with the Technical Director, Growth / Sales and the Operational team to ensure that the claims handling model is consistent with the service expected by our clients and delivers an agreed level of profitability required. Support Technical Director / Operational Team with technical input in Credit Hire bids. Work closely and collaboratively with Technical Director, Operations Directors and Managers, and the Credit Hire partners and client service team in order to help to drive the integrated delivery of team wide projects.
Development & Growth: Working closely with the Technical Director and Technical Managers identify training needs, process improvements, general best practice and legal developments which will improve the quality of service and KPI performance that the team delivers.
Quality: Managing an effective audit function which delivers both internal and external audit requirements and forms an integral part of the technical framework for improving quality and service delivery.
Key Responsibilities
- Own the quality of work produced in Credit Hire - results, performance and client care.
- Align the approach to quality and risk with the wider Volume Legal teams in Keoghs, developing and driving a holistic and commercial approach to delivery aligned with Operations.
- Working collaboratively with other Technical Directors/Managers/leads across the business as well as Growth/Sales/CAMs, develop and report against a range of key performance indicators against which the success or otherwise of quality and client care are measured.
- Be accountable for implementing strategies to be adopted across the whole of Credit Hire to improve performance metrics and client care.
- Monitor, report and undertake trends analysis on performance against key KPI and co-ordinate and drive activity to improve performance.
- Monitor, report and undertake trends analysis on professional indemnity spend and loss of profit linked to errors and complaints.
- In conjunction with operational colleagues devise and deliver supervisory and case handling models that deliver the right focus on quality.
- Influence, guide and lead supervisors to deliver improved quality and client care.
- Identify risk and potential risk and suggest pragmatic and commercial solutions to avoid or mitigate damage.
- Provide assistance to Growth/Sales/CAMS and PPCs to enhance client communication around performance and client care.
- Manage a team of Technical Supervisors and Technical Leads.
- Review with operational colleagues work states and capacity and contribute to strategies and actions to remove blockers.
- Maintain technical capacity plan in conjunction with operational colleagues.
Training & Development
- Responsible for ongoing technical training and development across Credit Hire.
- Develop and promote development of people in their roles and into new roles.
- Working closely with Quality/Technical colleagues in other areas, lead the approach to development and training in all file handling roles.
- Establish a clear internal communications policy.
Technical Policy & Strategy
- Implement agreed strategies already in existence across the firm.
- Undertake regular reviews of how emerging case-law and rules changes will alter how we approach technical delivery.
People
- Maintain sharp execution focus in the team.
- Provide leadership and direction for the team.
- Establish strong relationships with other Technical Directors/Managers/Leads across the firm.
- Engage and motivate people to deliver excellent results.
Working Hours
35 Hours per week, Monday-Friday 9am-5pm with 1 unpaid hour for lunch.
Skills, Knowledge and Expertise
- Solicitor / Legal Executive.
- A proven track record of credit hire litigation file handling.
- Financial Authority of at least £100k.
- Over 5 years’ experience of handling claims including litigation.
- Experience of leadership either in a Team Leader role or supervisor role.
- Experience as a Technical Manager / Lead.
Key Skills and Aptitudes
- A good communicator, adept at managing multiple initiatives simultaneously.
- Capable of strategic thought, but enthusiastically hands on.
- Proactive, able to facilitate change decisively but sensitively.
- Energetic, leading by example and prepared to ‘sell’ to others.
- Adept at setting, balancing and communicating competing priorities.
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients; our values are at the heart of everything we do:
- We are connected.
- Dynamic.
- Innovative.
- Succeed together.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service.
- Family Cover Private Medical Insurance (Bupa).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
Technical Manager in Bolton employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Manager in Bolton
✨Get Involved in Law Societies
Join local law societies and attend their events – they're often a goldmine for networking and job opportunities in the legal field. Plus, it’s a great way to meet other budding lawyers and experienced solicitors who could provide vital insights and connections.
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Don’t underestimate the power of online platforms like LinkedIn and specific legal forums. Get active in discussions or share your thoughts on recent legal developments – this not only builds your visibility but also showcases your passion and knowledge in law.
✨Attend Career Fairs and Workshops
Look out for career fairs and workshops specifically focused on law. Many law firms, including Davies Group, will be scouting for fresh talent, so bring your A-game and don’t shy away from making a memorable impression.
✨Leverage Your University’s Career Services
If you’re still in university or have recently graduated, latch onto your career services! They often have connections with law firms looking for graduates and can guide you through the application process tailored for the legal sector.
We think you need these skills to ace Technical Manager in Bolton
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Davies Group, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Davies Group and the specific role of Technical Manager. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Davies Group’s culture!
How to prepare for a job interview at Davies Group
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Davies Group.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Davies Group.
