At a Glance
- Tasks: Lead the Digital Post Team to deliver efficient services using innovative technology.
- Company: Join a dynamic business support division focused on compliance and engagement.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a range of employee perks.
- Other info: Great career growth opportunities and a vibrant team culture await you.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Leadership experience and strong communication skills are essential.
Office Services Team Leader
Application Deadline: 24 August 2026
Department: Business Support
Employment Type: Permanent - Full Time
Location: Bolton
Description
The Team Leader will ensure that the Digital Post Team, as well as contributing to Business Support Division delivers an efficient, cost-effective service to the whole business. They will lead the Central Digital Post Team using innovative technology to process all incoming documents and ensure that outgoing mail is handled efficiently and in line with GDPR regulations. They will work to ensure the Division is compliant with internal processes, works within the agreed KPI’s and provides an excellent service whilst also working towards positive engagement and consistently displaying Keoghs’ Core Values.
Key Responsibilities
- Ensuring that they always act in line with the GDPR, SRA Code of Conduct for Solicitors, REL's and RFLs, ISO/Firm wide policies and procedures.
- Ensuring that they, and their team, achieve their objectives.
- Ensure that appropriate resource is in place to achieve the KPI’s within the agreed budget, assisting other teams when required. Assess the team’s workload regularly, and implement action plans to ensure SLA’s are met
- Assisting the Business Support Manager in achieving the department’s absence and attrition targets.
- Assisting the Business Support Manager on HR strategic plan including achieving engagement scores against set targets.
- Use of Social Budget and other means of increasing morale and motivation ensuring team feel engaged.
- Preparing training materials and providing training to new and existing team members as required
Working Hours
This role is 35 hours per week, working Monday-Friday 9am-5pm with 1 hour unpaid for lunch. This role is based in the Bolton office and office attendance is required 4 days a week.
Skills, Knowledge and Expertise
- Working knowledge of Microsoft Office Packages such as Microsoft Excel
- Leadership skills, positively influencing those around you to work together to deliver the best results.
- Excellent communication skills to deal with all people matters and liaising with teams we are supporting to gain best resolution and service.
- Strong organisational skills to help plan objectives and strategies which allow teams to perform optimally.
- Being able to adapt and embrace change, implementing ideas to develop the most effective solution.
- Demonstrate resilience, dealing with demands of challenges and changing priorities, learning from experience and taking positive action with a positive attitude.
- Ensure committed to own development seeking feedback to demonstrate continuous improvement
- Management experience preferred
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Family Cover Private Medical Insurance (Bupa)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death in Service
- Critical Illness Cover
- PHI/Income Protection (Private health insurance)
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
* after successfully completing probation
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Office Services Team Leader in Bolton employer: Davies Group
Davies Group is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work environment where autonomy and collaboration thrive. With a strong focus on professional development and evolving benefits such as holiday pay and well-being programs, employees are empowered to reach their full potential while contributing to meaningful projects in the insurance sector. Join us in the UK to be part of a diverse team that values your contributions and supports your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Office Services Team Leader in Bolton
✨Get Involved in Industry Events
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✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Davies Group.
✨Showcase Your Leadership Skills
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We think you need these skills to ace Office Services Team Leader in Bolton
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Davies Group.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Davies Group. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Davies Group
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Davies Group, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Davies Group, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Davies Group could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Davies Group as they’re likely seeking a candidate who can enhance their workplace culture.
