File Handler Tactical Litigated Credit Hire in Bolton

File Handler Tactical Litigated Credit Hire

Application Deadline: 24 July 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

As a Litigated Credit Hire Specialist here at Keoghs you will be at the heart of a team dedicated to championing clients’ interests in high‑stakes credit hire cases. This role offers an excellent opportunity to investigate Litigated Complex Credit Hire claims from a tactical and strategic point. The File Handler carries out complex and technical investigations on claims submitted from specific opponents, with claims up to £25,000 in value. This is a fantastic opportunity to become part of an incredible team and gain more experience in investigating credit hire claims with a view to successfully repudiating the claims.

Key Accountabilities

The role involves dealing with a caseload of DA credit hire and injury files under the supervision of a Team Leader. Instructions are received at the point of litigation; therefore a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

• Review and analyse files throughout the life of the case, in accordance with client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decision
• Formulate an initial strategy for approval by the Team Leader
• Conduct legal research
• Undertake telephone negotiations with third‑party solicitors
• Liaise with the insured and insurers where necessary
• Ensure actions are carried out as per the task list within the Case Management System
• Accurately complete management information processes (MI)
• Process bills
• Ensure all files are kept within ISO 9001 guidelines
• Ensure compliance with SRA Standards & Regulations
• Adhere to Keoghs Values
• Work in a target‑driven environment
• Draft defences
• Complete direction questionnaires
• Handle disclosure and exchange of evidence
• Complete pre‑trial checklists
• Instruct counsel
• Draft CPR Part 18 questions
• Draft CPR Part 35 questions
• Draft counter‑schedules

Working Hours: 35 hours per week, 9am‑5pm Monday to Friday inclusive with a 1‑hour lunch break.

Experience, Skills and Qualifications

Essential:

• Experience of litigation and handling Credit Hire files, with evidence of managing a personal caseload
• Education – at least 5 GCSEs or equivalent are essential; a degree or LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to Keoghs Values

Desirable:

• Experience of handling PI claims

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our five values are at the heart of everything we do:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• 25 days holiday per year, increasing with level of service (opportunity to buy & sell 3 days)
• Hybrid working – one day in the office per week
• Simply Health Care Cash Plan
• Pension contribution: 5% employee / 3% employer
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a wide range of health, mental health, wellbeing, and financial & legal wellbeing topics
• Death In Service – after 1 year of service
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to online discount sites
• Discounted Gourmet Society membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation