At a Glance
- Tasks: Manage claims with a focus on customer satisfaction and efficient case handling.
- Company: Join Davies, a people-first company that values teamwork and innovation.
- Benefits: Enjoy flexible working, career development, and a range of health and financial perks.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Be the hero behind the scenes, making a real impact in people's lives.
- Qualifications: Experience in claims management and excellent customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes.
What will your day look like:
- Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
- Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).
- Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
- Craftsmanship: Your work will be top-notch, following internal processes and guidelines.
- Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
- Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
- Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Knowledge and Abilities:
How We Measure Success:
- SLA Performance: You’ll ace it.
- Phone Audit: Your phone skills? A+
- Lifecycle Metrics: You’ll own them.
- Audit: No breaches here.
- PDR Forms: Completed and shining.
- Team Performance: You’re the MVP.
Requirements:
- Relevant Claims Experience
- Good Customer Service Skills
- Time Management Wizardry
- Interpersonal Charm
Ready to make an impact? Apply now and let’s create something extraordinary together!
Benefits:
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Metal, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
Claims Case Manager in Bolton employer: Davies Group
Davies Group is an exceptional employer located in Stoke, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on hybrid working arrangements post-probation, we foster a responsive and customer-centric culture, ensuring our team members are supported in their roles while delivering meaningful outcomes for our clients. Join us to be part of a collaborative team that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Case Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims management. Role-play with a friend or use online resources to boost your confidence and nail that interview!
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've managed cases or improved customer interactions. Be the hero of your own story and let your experience shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Davies.
We think you need these skills to ace Claims Case Manager in Bolton
Some tips for your application 🫡
Show Your Claims Experience:Make sure to highlight your relevant claims experience in your application. We want to see how you've managed cases before and what makes you a pro at keeping things moving smoothly.
Customer Service is Key:Since you'll be interacting with clients and customers, let us know about your customer service skills. Share examples of how you've treated customers fairly and professionally in the past.
Be a Team Player:We love a good team player! Mention any experiences where you've collaborated with others to achieve a common goal. Positive vibes and teamwork are what we’re all about!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Davies Group
✨Know Your Claims Inside Out
Before the interview, brush up on your claims management knowledge. Understand the key processes and regulations that govern the industry. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've treated customers fairly in past roles. Think about specific situations where you went above and beyond to resolve issues. This aligns perfectly with the company's focus on customer interactions.
✨Demonstrate Team Spirit
Davies values teamwork, so be ready to discuss how you've collaborated with others in previous positions. Share stories that highlight your ability to contribute positively to a team environment and how you handle feedback.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to case management. Practice responding to scenarios where you need to balance service, cost, and time. This will showcase your problem-solving skills and ability to think on your feet.
