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For Companies At a Glance
- Tasks: Manage complaints with empathy, investigating and resolving cases efficiently.
- Company: Join a supportive team focused on delivering positive customer outcomes.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Strong communication skills and detail-oriented problem-solving abilities.
- Other info: Dynamic work environment with a focus on teamwork and customer care.
The predicted salary is between 30000 - 42000 £ per year.
You’ll manage the full complaints process—acknowledging, investigating, and resolving cases fairly and efficiently to deliver positive outcomes.
Key Responsibilities
- Handle complaints via phone, email, and written correspondence with empathy and professionalism.
- Investigate thoroughly, liaising with internal teams and external partners.
- Provide clear, fair resolutions in line with FCA, DISP, and CRA regulations.
- Maintain accurate records and keep customers updated throughout.
- Identify root causes, report trends, and suggest process improvements.
- Escalate complex cases to management when needed.
About You
- Strong communicator with excellent written and verbal skills.
- Detail-oriented problem solver with investigative ability.
- Organized, resilient, and able to meet deadlines under pressure.
- Skilled in MS Office and CRM systems.
- Compassionate and adaptable, especially with vulnerable customers.
Aftersales Agent employer: Davies Group
Contact Detail:
Davies Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Agent
✨Tip Number 1
When you’re preparing for an interview, think about the key responsibilities of the Aftersales Agent role. Brush up on your communication skills and practice how you’d handle complaints with empathy and professionalism. We want to see you shine in those scenarios!
✨Tip Number 2
Don’t underestimate the power of research! Familiarise yourself with FCA, DISP, and CRA regulations. This will not only help you answer questions confidently but also show that you’re serious about the role. We love candidates who come prepared!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of examples where you’ve investigated issues thoroughly and provided clear resolutions. We’re all about finding solutions, so let us know how you can contribute to that!
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make a difference in aftersales support.
We think you need these skills to ace Aftersales Agent
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to handle complaints with empathy. We want to see how you can connect with customers and understand their concerns, so share any relevant experiences that showcase this skill.
Be Detail-Oriented: Since the role requires a keen eye for detail, ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately, so double-check everything before hitting send!
Demonstrate Your Problem-Solving Skills: In your written application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think critically and come up with effective solutions, so don’t hold back on sharing your investigative prowess!
Keep It Professional Yet Personal: While we want you to be professional in your application, don’t forget to let your personality shine through! We’re looking for someone who can communicate effectively, so feel free to inject a bit of your own style into your writing while keeping it appropriate.
How to prepare for a job interview at Davies Group
✨Show Your Empathy
As an Aftersales Agent, you'll be dealing with complaints, so it's crucial to demonstrate your ability to empathise with customers. During the interview, share examples of how you've handled difficult situations with compassion and professionalism.
✨Highlight Your Investigative Skills
Make sure to discuss your problem-solving abilities and how you approach investigations. Prepare a specific example where you identified a root cause of an issue and how you resolved it, as this will showcase your detail-oriented nature.
✨Familiarise Yourself with Regulations
Since the role involves compliance with FCA, DISP, and CRA regulations, brush up on these before your interview. Being able to discuss how you would ensure adherence to these regulations in your work will impress the interviewers.
✨Demonstrate Organisational Skills
The job requires keeping accurate records and managing multiple cases. Be ready to talk about your organisational strategies and tools you use, like MS Office or CRM systems, to stay on top of your workload and meet deadlines.
