Be the Expert Behind the Resolution
At Davies, we understand that when property damage occurs, customers need more than just a claims handler—they need a trusted expert who can guide them through challenging circumstances with confidence and empathy.
As a Desktop Loss Adjuster, you'll play a key role in delivering outstanding claims solutions, investigating complex domestic and commercial property claims from start to finish. Combining technical expertise, analytical thinking and excellent customer service, you'll help customers navigate their claims journey while ensuring fair and accurate outcomes for our clients.
This is an exciting opportunity for someone who enjoys problem-solving, making decisions and applying their technical knowledge to real-world situations in a fast-paced and rewarding environment.
#INDUKI
What will your day look like:
No two claims are the same. One day you could be assessing a major escape of water claim, and the next investigating structural damage or helping a business recover from a significant loss event.
You'll:
- Manage a portfolio of domestic and commercial property claims of varying complexity and value.
- Interpret and apply policy cover, terms and conditions to determine liability and settlement.
- Investigate property damage, identifying root causes and appropriate remedial actions.
- Assess claims involving fire, flood, subsidence, heave, landslip and other insured perils.
- Review contractors' estimates, repair scopes and technical reports.
- Negotiate fair and cost-effective settlements with all parties involved.
- Identify opportunities for recovery and pursue subrogation where appropriate.
- Conduct investigative interviews and gather supporting evidence to establish claim validity.
- Provide expert advice and support to customers, clients and colleagues.
- Ensure all claim files are accurately maintained and managed in line with service standards and regulatory requirements.
- Continuously seek innovative solutions that deliver the best outcome for both customers and clients.
Knowledge and Abilities:
What Makes You Successful
You have a passion for claims, investigation and customer service. You're naturally curious, enjoy analysing complex situations and can confidently make decisions based on technical information and evidence.
You'll bring:
- Previous insurance claims or loss adjusting experience.
- Strong knowledge of domestic and commercial property claims.
- Excellent investigation, negotiation and problem-solving skills.
- The ability to communicate technical information clearly and confidently.
- Strong organisational skills and the ability to manage competing priorities.
- A resilient and adaptable approach in a fast-moving environment.
- Exceptional attention to detail and commitment to delivering high-quality outcomes.
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
StudySmarter Expert Advice🤫
We think this is how you could land Property Desk Adjuster in Worcester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Davies Group Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Davies Group Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Davies Group Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Davies Group Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Davies Group Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Davies Group Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Davies Group Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Davies Group Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
