At a Glance
- Tasks: Support Adjusters in managing claims and deliver top-notch customer service.
- Company: Join the innovative Davies Group, a leader in Loss Adjusting.
- Benefits: Enjoy flexible working, career development, and great health perks.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: 2 years in property claims management and strong communication skills.
The predicted salary is between 32850 - 40150 £ per year.
Davies Group’s Loss Adjusting division is seeking a proactive and skilled
Loss Adjuster Technician to join our expanding team.
In this role, you will play a key part in supporting Adjusters with the management of Adjuster-led claims, including active involvement in claims exceeding £25,000.
You will be responsible for delivering a professional, efficient, and customer-focused service to clients, suppliers, and policyholders.
This position requires strong communication skills, the ability to work autonomously within delegated authority levels, and the capability to manage caseloads effectively—particularly during periods when the Adjuster is unavailable.
What will your day look like
Provide proactive support to dedicated Adjuster(s) in the management of claims.
Manage your own caseload in collaboration with Adjusters, acting independently within agreed authority levels.
Handle inbound calls and take appropriate action to support customers, suppliers, and clients.
Review and issue reports to clients in a timely and accurate manner.
Resolve customer queries, questions, and complaints, ensuring the best possible outcomes for all parties.
Appoint and manage suppliers, monitoring progress without requiring Adjuster intervention.
Make outbound calls to customers, suppliers, and clients as required.
Complete and action all associated administrative tasks related to claims.
Support Adjusters in making technical decisions within competency-based delegated arrangements.
#INDUKI
Knowledge and Abilities
Minimum
2 years’ experience in property claims management.
Experience reviewing scopes of work, identifying errors, omissions, or missed items (preferred).
Ability to contribute to claim reserving and reserve movement decisions.
Proven ability to deliver results in a fast-paced environment.
Strong written and verbal communication skills, with the ability to engage effectively with a wide range of stakeholders.
Benefits
- Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Customer Support Technician in Stoke-on-Trent employer: Davies Group Careers
Davies is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for leaders in the insurance sector. With a strong focus on employee growth and development, you will have the opportunity to shape the future of motor claims and legal services while working in a dynamic environment across the UK and Ireland. The company offers competitive benefits and a commitment to operational excellence, ensuring that you can make a meaningful impact in your role as Head of Proposition - Motor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Davies Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies Group Careers!
How to prepare for a job interview at Davies Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
