At a Glance
- Tasks: Support Loss Adjusters and ensure a smooth claims journey for customers.
- Company: Join a dynamic team at Davies, focused on customer service and efficiency.
- Benefits: Enjoy flexible working, career development, and a range of wellbeing initiatives.
- Other info: Great opportunities for professional growth and a supportive work environment.
- Why this job: Make a real difference in people's lives by helping them through the claims process.
- Qualifications: Strong communication skills, attention to detail, and a proactive mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
Join a team where your attention to detail and customer focus truly make a difference. We’re looking for an organised, proactive, and people-focused Claims Co-ordinator to support our Loss Adjusters and help deliver a smooth, efficient claims journey for our customers and clients. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in getting the details right, this could be the perfect next step in your career.
What You’ll Be Doing
- Providing exceptional customer service and acting as a friendly, reliable point of contact.
- Managing your daily tasks within agreed SLAs to keep claims moving.
- Chasing internal and external suppliers to ensure timely progress on each claim.
- Proofreading documents and correcting grammar, spelling, and punctuation with precision.
- Following Data Protection procedures and maintaining strict confidentiality.
- Navigating company systems and processes with confidence.
- Spotting inconsistencies or issues and escalating them to your Line Manager.
- Adapting to changing customer needs and supporting the wider team when required.
Knowledge and Abilities: What You’ll Bring
- Excellent communication and organisational skills.
- A sharp eye for detail—especially when it comes to grammar and accuracy.
- Strong computer literacy and the ability to manage your own workload.
- A commitment to confidentiality and professionalism.
- The ability to work to deadlines and remain flexible during busy periods.
- A proactive mindset with the confidence to identify and escalate problems.
- A team-focused attitude and a willingness to contribute to shared goals.
- Comfort working in a fast-paced, evolving environment and embracing change positively.
Why This Role Matters
You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.
Benefits
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Claims Co-ordinator in Stoke-on-Trent employer: Davies Group Careers
Davies is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for leaders in the insurance sector. With a strong focus on employee growth and development, you will have the opportunity to shape the future of motor claims and legal services while working in a dynamic environment across the UK and Ireland. The company offers competitive benefits and a commitment to operational excellence, ensuring that you can make a meaningful impact in your role as Head of Proposition - Motor.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Co-ordinator in Stoke-on-Trent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davies Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davies Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Claims Co-ordinator in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davies Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Davies Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davies Group Careers!
How to prepare for a job interview at Davies Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
