Senior Complaint Handler Customer Relations Customer Experience Preston or Stoke | Hybrid Working Be the Expert. Champion Fair Outcomes. Influence Positive Change. Every complaint tells a story. Sometimes it's a customer who feels let down. Sometimes it's an opportunity to put things right. And sometimes, it shines a light on how we can improve as a business. We're looking for an experienced Senior Complaint Handler to join our Customer Relations team and help us deliver fair, balanced and customer-focused outcomes across complex insurance complaints. This is more than a complaint handling role. You'll be a trusted technical specialist, supporting colleagues, driving quality standards and helping the business learn from customer feedback. Working at the heart of our customer experience function, you'll play a key role in ensuring we meet the highest standards of regulatory compliance whilst always doing the right thing for our customers. If you're passionate about customer advocacy, regulatory excellence and making a real difference, we'd love to hear from you. #INDUKI What will your day look like: As a Senior Complaint Handler, you'll manage complex, high-risk and escalated complaints from investigation through to resolution. You'll use your technical expertise and...
Senior Complaint Handler employer: Davies Group Careers
Davies is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for leaders in the insurance sector. With a strong focus on employee growth and development, you will have the opportunity to shape the future of motor claims and legal services while working in a dynamic environment across the UK and Ireland. The company offers competitive benefits and a commitment to operational excellence, ensuring that you can make a meaningful impact in your role as Head of Proposition - Motor.
