Location: On-Site, Stoke-on-Trent, ST1 3DH
Full-Time: 37.5 hours per week
Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler for First Notification of Loss to join our successful Property team in our Stoke office.
This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
What will your day look like:
The Claims Handler (FNOL) will be the first point of contact when a customer needs to make a claim
You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms
Managing inbound calls and making outbound calls to take information
Accuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reported
Customer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manor
You will be responsible for sending out welcome packs to customers detailing the steps of their claim
Knowledge and Abilities:
Customer Service Skills Needed: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
Attention to Detail: Excellence lies in the little things.
Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
Benefits
Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension,...
FNOL Claims Handler employer: Davies Group Careers
Davies is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for leaders in the insurance sector. With a strong focus on employee growth and development, you will have the opportunity to shape the future of motor claims and legal services while working in a dynamic environment across the UK and Ireland. The company offers competitive benefits and a commitment to operational excellence, ensuring that you can make a meaningful impact in your role as Head of Proposition - Motor.
