Location: On-Site, Bolton
Full-Time: 40 hours per week
?? Join Our Dynamic Team at Davies! ??
Are you ready to embark on an exciting journey where people come first? At Davies Claims UK&I, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
?? Valued and Supported:
You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.
As a Property Claims Case Handler based in Bolton, you’ll be the hero behind the scenes.
Key Responsibilities
Here’s what your day will look like:
Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.
Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and Treating Customers Fairly.
Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time.
Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.
Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure.
Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.
Team Player: Positive vibes, great teamwork, and a culture that feels like home.
Skills, Knowledge and Expertise
Requirements:
Relevant Claims Experience
Good Customer Service Skills
Time Management Wizardry
Interpersonal Charm
How We Measure Success:
SLA Performance: You’ll ace it.
Phone Audit: Your phone skills? A+
Lifecycle Metrics: You’ll own them.
Audit: No breaches here.
PDR Forms: Completed and shining.
Team Performance: You’re the MVP.
Ready to make an impact? Apply now and let’s create something extraordin...
Claims Case Handler employer: Davies Group Careers
Davies is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for leaders in the insurance sector. With a strong focus on employee growth and development, you will have the opportunity to shape the future of motor claims and legal services while working in a dynamic environment across the UK and Ireland. The company offers competitive benefits and a commitment to operational excellence, ensuring that you can make a meaningful impact in your role as Head of Proposition - Motor.
