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- Tasks: Join our team as a Case Handler, compiling reports and attending court when needed.
- Company: Davies Consulting values teamwork and offers a supportive work environment.
- Benefits: Enjoy 25 days holiday, discounts at 800+ retailers, and flexible working options.
- Why this job: Gain valuable experience in the insurance sector while making a real impact on clients' claims.
- Qualifications: GCSE in Maths and English (Grade C or equivalent) and basic computer skills required.
- Other info: Full training provided; no previous experience necessary!
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Case Handler
Department: Claims Management
Employment Type: Permanent – Full Time
Location: Home United Kingdom
Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
- Development, training, and professional qualifications
Davies Group are looking to recruit a Case Handler to join the VeriRate (Motor Division) Team.
Previous Experience is not essential as full training is given.
Since 2009 VeriRate has worked with large insurance companies and solicitor firms to validate claims for car hire, which are instigated by the non-fault party to a car accident against the at-fault party: this is credit hire. We focus on the cost of the hire charges being claimed by undertaking our own market research into the cost of hire from mainstream hire companies such as Avis and Enterprise. Our market research is gathered and compiled into a Court compliant report using our very own bespoke VeriRate system, which compares the credit hire charges to the mainstream hire costs. These reports are then used by our clients to negotiate the settlement of the credit hire charges being claimed.
What will your day look like:
- Compiling Court compliant witness statements using the Verirate system
- Court Attendance when required to provide evidence against the produced reports
- To become a subject matter expert on car hire and BHR (Basic Hire Rates)
- Maintain the required SLA levels
- Input new instruction onto the VeriRate system
- Attend team meetings at the Preston office when required
- Assist with incoming calls to the department
- General housekeeping requirements
Knowledge and Abilities:
- GCSE In Math and English (Minimum of Grade C or equivalent)
- Computer Literate
- Use and Knowledge of Microsoft Office to include Word, Excel and Outlook
- Good and Clear Telephone Manner
- General knowledge of civil litigation and court procedure (is a nice to have)
- Report Writing
- Presentations (Written and Oral)
- Excellent time management with the ability to work to deadlines
- Good organisational skill
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working; hybrid, work from home or join a collaborative office space
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
Case Specialist - Davies Consulting employer: Davies Consulting
Contact Detail:
Davies Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Specialist - Davies Consulting
✨Tip Number 1
Familiarise yourself with the VeriRate system and its functionalities. Understanding how to compile Court compliant reports will give you a significant edge during interviews, as it shows your proactive approach to learning about the role.
✨Tip Number 2
Brush up on your knowledge of civil litigation and court procedures. While it's not essential, having a basic understanding can help you stand out as a candidate who is genuinely interested in the field and ready to contribute from day one.
✨Tip Number 3
Practice your report writing and presentation skills. Being able to communicate clearly and effectively is crucial for a Case Specialist, so consider preparing examples of how you've successfully conveyed information in the past.
✨Tip Number 4
Network with current or former employees of Davies Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Case Specialist - Davies Consulting
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Case Specialist at Davies Consulting. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Skills: Emphasise your computer literacy, report writing abilities, and any experience with Microsoft Office. If you have knowledge of civil litigation or court procedures, make sure to mention it as it could set you apart from other candidates.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the company. Explain why you want to work at Davies and how your values align with theirs, particularly their focus on teamwork and support.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves compiling court-compliant reports.
How to prepare for a job interview at Davies Consulting
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Case Specialist does. Familiarise yourself with terms like 'credit hire' and 'Basic Hire Rates', as these will likely come up during your interview.
✨Showcase Your Communication Skills
As a Case Handler, you'll need to have a good telephone manner and be able to write clear reports. Prepare examples of how you've effectively communicated in previous roles or situations, whether verbally or in writing.
✨Demonstrate Time Management Abilities
The role requires excellent time management skills. Be ready to discuss how you prioritise tasks and meet deadlines, perhaps by sharing specific examples from your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
