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- Tasks: Welcome guests, handle check-ins/outs, and provide local recommendations.
- Company: Join Davidson Hospitality, a leader in luxury hotel management with a unique entrepreneurial spirit.
- Benefits: Enjoy medical coverage, dental and vision plans, hotel discounts, and tuition reimbursement.
- Why this job: Be the friendly face of hospitality, creating memorable experiences in a dynamic environment.
- Qualifications: High school diploma, cash handling experience, and strong communication skills required.
- Other info: Flexible hours, including weekends and holidays, in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
The iconic Asher Adams, an Autograph Collection Hotel, is an adaptive reuse of the historic Union Pacific Depot. The proposed project includes a new 8-story, 212-key infrastructure, alongside an additional 13 keys in the renovated Depot, totaling 225 keys altogether. The full-service lifestyle luxury hotel will be a first of its kind in the Salt Lake City market.
Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued.
If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.
Responsibilities:- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
- Process guest payments and maintain accurate records.
- Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
- Maintain the cleanliness and organization of the front desk area.
- Assist in administrative tasks, such as answering phone calls and handling reservations.
Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!
Qualifications:- High school diploma or equivalent.
- Prior cash handling experience necessary.
- Exceptional communication skills.
- Very good computer skills.
- Ability to work flexible hours including weekends and holidays.
- Strong problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Experience in customer service is preferred.
- Knowledge of hotel or resort operations is a plus.
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. In keeping with the company’s heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays).
- 401K Match
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
Front Desk Agent employer: Davidson Hospitality Group
Contact Detail:
Davidson Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent
✨Tip Number 1
Familiarise yourself with the Asher Adams hotel and its unique features. Understanding the hotel's history and its significance in the Salt Lake City market will help you engage with guests and demonstrate your passion for the property during interviews.
✨Tip Number 2
Brush up on your local knowledge! Being able to provide guests with recommendations for local attractions and events, especially those happening at the nearby Delta Center, will set you apart as a Front Desk Agent who truly cares about enhancing their experience.
✨Tip Number 3
Practice your communication skills by role-playing common guest interactions. This will help you feel more confident when handling check-ins, resolving issues, and providing information, which are all key responsibilities of the role.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully handled difficult situations in previous customer service roles. This will demonstrate your capability to thrive in a fast-paced environment and exceed guest expectations.
We think you need these skills to ace Front Desk Agent
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and hospitality. Emphasise any previous roles where you interacted with guests or handled cash, as these are crucial for the Front Desk Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create exceptional guest experiences. Mention specific skills such as communication and problem-solving that align with the job description.
Highlight Relevant Skills: In your application, clearly outline your exceptional communication skills, ability to multitask, and experience in fast-paced environments. These attributes are essential for a Front Desk Agent and should be prominently featured.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at Davidson Hospitality Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share personal experiences where you went above and beyond to help a guest or create a memorable experience, as this will demonstrate your genuine passion for the role.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Front Desk Agent, such as handling difficult guests or managing busy check-in times. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure.
✨Know the Property and Local Attractions
Familiarise yourself with the Asher Adams hotel and its unique features, as well as local attractions near the Delta Center. This knowledge will not only impress your interviewers but also show that you're ready to provide valuable recommendations to guests.
✨Demonstrate Strong Communication Skills
During the interview, focus on showcasing your communication abilities. Practice clear and concise answers, and be prepared to engage in role-play scenarios that mimic guest interactions. This will help illustrate your capability to connect with guests effectively.
