Alterations Specialist in Scarborough

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category with one of the highest customer service scores in retail!

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicating clearly and concisely.
• Use all systems to manage customer flow to deliver a five-star customer experience.
• Maintain all service levels by being prepared, welcoming, and meeting the needs of all customers.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence and know when to elevate and partner with the leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event.
• Promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience.
• Maintain a high standard of dress that complies with the Dress Code Policy.
• Greet and escort all alterations customers to and from alterations appointments.
• Maintain quality control guidelines and inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to the customer.
• Respond promptly to all customer questions by providing product and service information.
• Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintain inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
• Resolve customer service issues swiftly and effectively in compliance with company guidelines.
• Support all cash wrap behaviours and process transactions accurately.
• Maintain the alterations room so that it is consistently clean and well-organized.
• Perform duties and tasks as assigned by store management.

While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required to perform non-selling responsibilities, such as use of POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. The ability to lift and/or move up to 10 pounds is also necessary.

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS system is a plus.

Part Time Benefits Include: Rewarding Environment and Competitive Pay, Team Bonus, Dayforce Wallet – Get Paid Early!, Referral Incentive Program, Generous Dream Maker Discount After First Pay Period, Vision Care, Supplemental Insurances, 401K Program, Discounts for Identity Theft Protection, Home and Auto Insurance, Mobile Legal Benefits, Pet Insurance.

David’s Bridal encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities.