Alterations Specialist in Cambridge

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category, with one of the highest customer service scores in retail!

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person.
• Communicate clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills, and resolving conflict.
• Use all systems to manage customer flow to deliver a five-star customer experience.
• Maintain all service levels by being prepared, welcoming, and meeting the needs of all customers.
• Provide an exceptional service experience to multiple customers at one time.
• Proactively address customer concerns with confidence.
• Communicate how alterations can play an important role in perfecting the dress for her event.
• Promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience.
• Inspect all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Respond promptly to all customer questions by providing product and service information.
• Build long-term relationships with customers to meet and exceed customer satisfaction and loyalty.
• Maintain inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
• Resolve customer service issues swiftly and effectively.
• Support all cash wrap behaviours and process transactions accurately.
• Maintain the alterations room consistently clean and well-organized.
• Perform duties and tasks as assigned by store management.

The employee is occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; and talk to and hear customers. Manual dexterity is required for non-selling responsibilities, such as using POS terminals, counting money, steaming garments, and accessing computers. The ability to lift/move up to 10 pounds is necessary.

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS system is a plus.

David’s Bridal encourages applications from all qualified candidates and has a great record of accommodating persons with disabilities. Contact Human Resources if you need accommodation at any stage of the application process.