At a Glance
- Tasks: Manage customer inquiries and support sales operations in a dynamic environment.
- Company: Join a prestigious family-owned Swiss company known for premium cigars.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Exciting opportunity to shape the future of our UK operations.
- Why this job: Be part of a passionate team and contribute to a global brand.
- Qualifications: Strong communication skills and a customer-focused mindset.
The predicted salary is between 22050 - 26950 £ per year.
About Oettinger Davidoff Oettinger Davidoff is a family-owned Swiss company headquartered in Basel. Founded in 1875, the company has developed into one of the world's leading producers and distributors of handmade premium cigars. We develop, manufacture, market, distribute and retail premium cigars, tobacco products and smokers' accessories. The company is recognised as one of the world's leading producers of handmade premium cigars and operates a "crop-to-shop" business model, allowing it to oversee the entire value chain from tobacco cultivation and processing to manufacturing, distribution and retail. We are in 130 countries and employ over 4,000 people. In the UK we have a team of five people: General Manager, Market Manager, Finance Manager and two Area Sales Managers. Our office is in south-west London close to Charlton football ground however we are looking to move and considering the Royal Arsenal docks in Woolwich. We supply tobacco merchants and specialist retailers, hotels, and prestigious clubs. Today orders are processed internally then fulfilled by a third-party logistics partner, however we are currently considering doing our own order fulfilment in the UK. Job Description Overview Today orders are processed by our team in Belgium however this role will be based in the UK and is dedicated to the UK market. The successful candidate will work closely with Sales, Warehou...
Customer Service Administrator employer: Davidoff Distribution (UK) Ltd
Oettinger Davidoff is an exceptional employer, offering a unique opportunity to be part of a family-owned company with a rich heritage in the premium cigar industry. Located in vibrant south-west London, our small yet dynamic team fosters a collaborative work culture that values each member's contributions and encourages professional growth. With plans for expanding our operations in the UK, employees can look forward to meaningful roles and the chance to shape the future of our business.
Contact Details:
Davidoff Distribution (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Davidoff Distribution (UK) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Davidoff Distribution (UK) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Davidoff Distribution (UK) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Davidoff Distribution (UK) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Davidoff Distribution (UK) Ltd!
How to prepare for a job interview at Davidoff Distribution (UK) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
