IT Officer

Permanent, Full Time position. 37 hours per week, 52 weeks per year.

Carries out routine IT support tasks as set out in the maintenance plan by line manager. Checks the service desk for tickets assigned by the system, and actively picks up others when able. Resolves IT support issues from the service desk, ensuring the users are able to return to normal operation as rapidly as possible. Notes patterns in the incidents arising to suggest where deeper problems may require attention and assists in their resolution. Assists in carrying out planned changes to the academy system as required. Carries out any scheduled works (such as patches) as directed. Carries out any routine checks and maintenance tasks on the system as directed. Helps to keep records of equipment and software at the site up to date. Assists in identifying the best products and suppliers for the academy IT system when required and gets quotes for the correct product when required. Identifies equipment where there are issues requiring an upgrade or replacement. Contributes to the planning for developing IT systems at the academy as required. Alerts colleagues in the case of any serious problem and assists in resolving it as directed. Remains alert for any problem with IT security at the site, assisting with resolving any problems and investigating the cause. Alerts colleagues of any cases where there is a concern a system may not be correctly licensed for use. Carries out software installations as required.

The David Ross Education Trust is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo vetting appropriate to the post, including a social media presence check and Enhanced DBS check. The successful applicant will be expected to adhere to all safeguarding, welfare and health and safety policies and procedures of the Trust. All pre-employment checks are in line with "Keeping Children Safe in Education" statutory guidance.

Education and requirements: Educated to GCSE-level or equivalent, including English and Mathematics. Experience in a customer service or IT Support role with excellent communication skills at a range of levels. Ability to use initiative to identify issues, problems or concerns and to know when to refer onwards. Well-motivated, enthusiastic with a can-do attitude. Honesty and integrity. Good organisation and time management skills. Able to organise, lead and motivate staff at all levels. Able to work under your own initiative and deal with demands of a geographically dispersed team.

About The David Ross Education Trust: The David Ross Education Trust's mission is to give every child attending one of our schools a world-class education. We are a network of unique and diverse academies across the country, committed to delivering a world-class, knowledge-rich education that empowers pupils to reach their fullest potential. Spanning North Yorkshire, the East Riding of Yorkshire, North-East Lincolnshire, the East Midlands and London, our network of 36 academies serves over 14,600 pupils and employs 2,300 dedicated staff.

· NJC 8 £26,824.00 FTE per annum

· Access to Local Government Pension Scheme

· Regional networks of Trust colleagues and access to key leaders in Education

· Commitment to employee Health and Wellbeing including dedicated Employee Assistance Programme

· Awards and Recognition Scheme

· Flexible working patterns

· Benefits Platform : Health & Wellbeing Programme : Cycle to Work Scheme