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- Tasks: Provide top-notch customer service to English and German-speaking clients.
- Company: Join a successful international fashion business with a friendly team.
- Benefits: In-depth training, supportive environment, and competitive earnings potential.
- Other info: Flexible working hours and opportunities to collaborate with our German office.
- Why this job: Be part of a growing family business and make a real impact.
- Qualifications: Fluent in English and German with excellent communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Use your excellent customer care skills and enjoy being an essential part of our highly experienced Customer Services team, serving our English and German customers. Based within our friendly team in Derbyshire, enjoy speaking directly to customers every day, taking great care and attention to provide the best possible service, to process orders efficiently and deal with all queries promptly. This is an exciting opportunity to join a successful international fashion business.
Excellent communication skills, a friendly, enthusiastic personality, a professional telephone manner and proficiency in both English and German languages are all essential requirements. Experience of providing world class service would be a great advantage, however an attentive, friendly manner and a professional, well organised approach are equally as important. Flexibility with regards to your hours of work would be helpful.
The job is varied and interesting and, as an expanding family business, employing 250 people, we can provide in depth training, a friendly, supportive working environment and competitive future earnings potential. You will also be given the opportunity to work closely with our German office.
The Role
- Telephone Sales
- Hours: 39 hours per week, Monday to Friday 4 days, plus one Sat in four.
The Company: David Nieper designs and manufactures ladies’ fashion, including nightwear, daywear and knitwear. The company is a well-established family business, with a sound reputation for producing well‑made clothes, in beautiful fabrics, that fit perfectly. The company specialises in mail order and online selling, direct to customers throughout France, Europe and worldwide. The company employs 250 people and all key functions are carried out in-house. We welcome applications from talented people who understand the importance of setting the highest possible standards of performance and service.
Please apply in writing with CV to rebecca.alton@davidnieper.co.uk
Bilingual Customer Services Advisor (English & German Speaking) employer: David Nieper Limited, Alfreton
Contact Detail:
David Nieper Limited, Alfreton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Services Advisor (English & German Speaking)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on David Nieper. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer care, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared to handle queries in both English and German.
✨Tip Number 3
Show off your personality! When you’re speaking with potential employers, let your friendly and enthusiastic side shine through. They’re looking for someone who can connect with customers, so don’t be afraid to be yourself!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to highlight your relevant experience and how you can contribute to their success!
We think you need these skills to ace Bilingual Customer Services Advisor (English & German Speaking)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires proficiency in both English and German, make sure to highlight your language skills prominently in your CV. Use examples of how you've used these languages in customer service situations to really stand out!
Tailor Your CV to the Role: Take a good look at the job description and tweak your CV to reflect the skills and experiences that match what they're looking for. We want to see how your background aligns with providing excellent customer care and handling queries efficiently.
Keep It Professional Yet Friendly: Your application should reflect the friendly and professional vibe of the company. Use a warm tone in your cover letter, and don’t forget to mention your enthusiasm for joining a family business that values high standards of service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to the right people quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at David Nieper Limited, Alfreton
✨Brush Up on Your Language Skills
Since this role requires proficiency in both English and German, make sure to practice speaking and listening in both languages. You might even want to prepare some common customer service phrases or scenarios in both languages to showcase your fluency during the interview.
✨Showcase Your Customer Care Experience
Think of specific examples from your past experiences where you provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to meet the high standards expected by the company.
✨Familiarise Yourself with the Company
Do a bit of research on David Nieper and their products. Understanding their brand values and what makes them unique will help you tailor your answers and show genuine interest in the company. Plus, it’ll give you a great talking point during the interview!
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some insightful questions to ask about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.