At a Glance
- Tasks: Deliver exceptional service and build lasting relationships with clients in a luxury retail environment.
- Company: David M Robinson, a family-owned jeweller with a rich heritage since 1969.
- Benefits: Competitive salary, commission, bonuses, health support, and employee discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a prestigious brand and create memorable experiences for clients while achieving your targets.
- Qualifications: Excellent communication skills; experience in luxury retail is a plus but not essential.
The predicted salary is between 26500 - 27000 £ per year.
David M Robinson, the jewellers, was first established in Liverpool in 1969. As a family-owned business, we continue to hold design, independence, and heritage at the heart of everything we do. With multiple showrooms across the North West and in London, our estate now includes four DMR fine jewellery & luxury watch showrooms, an Omega and a Tag Heuer boutique in Liverpool One, a Tudor boutique in Manchester city centre, a jewellery boutique in London’s Peninsula Hotel and a newly refurbished fine jewellery and bespoke showroom in Altrincham, Cheshire.
Our Tudor Boutique is one of only 10 boutiques across the whole of the UK, it offers the opportunity to fully immerse yourself in the Tudor brand and its heritage. Rooted in the 'Born to Dare' philosophy, TUDOR watches appeal to those desiring not just precision but a bold statement. Renowned for their reliability and performance, they are a brand known for combining classic designs with modern technology.
We are now recruiting for an experienced Sales Ambassador / Client Advisor to join our Tudor Boutique team. We are looking for someone who values building relationships and creating memorable experiences, with excellent customer service skills – experience working in jewellery or luxury retail would be hugely advantageous, but is not essential.
The Role:
- Deliver exceptional service to our clients, building long-standing relationships
- Ensure professional selling style from engaging prospective clients to the completion of a sale, including after-sales service
- Represent DMR & Tudor to an excellent standard at all times
About you:
- A confident communicator able to articulate a professional and consultative client appointment
- Focused and understanding of your clients and their needs
- Able to communicate with a range of clients to an exceptional standard, maintaining professionalism, ensuring appointments are engaging
- Motivated to achieve targets
About DMR:
- Offering a basic salary dependent upon experience of £26,500 to £27,000, plus commission and a quarterly bonus based on showroom performance (OTE £33,500)
- Showroom opening hours are Monday – Sunday 9.30am – 5.30pm
- Employee Assistance Programme providing physical and mental health support
- Reward Discounts Programme offering discounts across the high street
- Enhanced maternity & paternity pay
- Company enhanced sick pay
- BUPA Mental Health support – access to counselling & therapy sessions
Client Advisor in Manchester employer: David M Robinson
David M Robinson is an exceptional employer that prides itself on its family-owned heritage and commitment to design and independence. With a focus on employee well-being, we offer a competitive salary, generous commission structure, and a range of benefits including mental health support and enhanced parental leave. Our vibrant work culture encourages personal growth and the opportunity to represent prestigious brands like Tudor in a luxurious showroom environment, making it a rewarding place for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like David M Robinson, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like David M Robinson!
We think you need these skills to ace Client Advisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at David M Robinson, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at David M Robinson and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show David M Robinson that you’re ready to jump in and contribute right away!
How to prepare for a job interview at David M Robinson
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
