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- Tasks: Lead a passionate team to deliver an exceptional member experience every day.
- Company: Join David Lloyd, Europe's largest health and fitness operator, experiencing exciting growth.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a culture of excellence and inspire others while driving club success.
- Qualifications: Several years of experience in managing large teams and operational facilities is required.
- Other info: Participate in the General Manager bonus scheme and access learning opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week., * Achievement of Club profit and loss and balanced scorecard targets.
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Performance against our DL Clubs 6 Values.
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What members, team members or mystery members tell us about you and your team.
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Achieving compliance against all legislative and company audits.
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Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
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Monthly club visits from Regional Manager and/or any other Club Support visitors.
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Excellent communication and collaboration skills.
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Inspirational leadership skills.
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Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
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Several years experience managing a large team of employees, including Managers.
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Experience of financial planning and management.
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Passionate about customer service.
As part of our management team, you will eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
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33 days holiday (including Bank Holidays)
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Private Medical Insurance
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Free Club Membership* for you and your family
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Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
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Unlimited 50% discount on food and drinks
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Learning and Development Opportunities.
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Wagestream App allowing you to be paid on demand
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Benefits Suite
General Manager employer: David Lloyd Leisure
Contact Detail:
David Lloyd Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the David Lloyd brand and its values. Understanding what makes us unique in the health and fitness industry will help you align your leadership style with our culture of excellence.
✨Tip Number 2
Network with current or former General Managers within the David Lloyd group. They can provide valuable insights into the role and share their experiences, which can help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and improved operational performance in previous roles. Highlighting your achievements in these areas will demonstrate your capability to lead a successful DL Club.
✨Tip Number 4
Showcase your passion for customer service by sharing stories that illustrate your commitment to enhancing member experiences. This will resonate well with our focus on delivering excellent service every day.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the General Manager position at David Lloyd. Understand the key responsibilities, required skills, and the company culture to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing large operational facilities and leading teams. Provide specific examples of how you've achieved financial targets and improved customer satisfaction in previous roles.
Showcase Leadership Skills: Demonstrate your inspirational leadership abilities in your application. Share anecdotes that illustrate how you have motivated teams, fostered collaboration, and driven a culture of excellence in past positions.
Tailor Your Application: Customize your CV and cover letter to reflect the values and goals of David Lloyd. Use keywords from the job description to align your application with what they are looking for in a General Manager.
How to prepare for a job interview at David Lloyd Leisure
✨Show Your Passion for Customer Service
As a General Manager, your role revolves around providing an excellent experience for members. Be prepared to share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
✨Demonstrate Leadership Skills
Highlight your experience in leading large teams and managing operational service delivery. Discuss your leadership style and how you inspire and motivate your team to achieve their best.
✨Understand Financial Management
Since financial planning and management are crucial for this role, be ready to discuss your experience with profit and loss statements, budgeting, and achieving key performance indicators (KPIs).
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to implement improvements or handle challenges in a previous role, and be ready to explain your thought process.
