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- Tasks: Lead the Reception team to deliver a premium experience for our members.
- Company: Join Europe's leading health and wellness group with a vibrant culture.
- Benefits: Free club membership, discounts on food, and career advancement opportunities.
- Why this job: Be part of a team that values belonging and personal growth.
- Qualifications: Experience in customer service management and strong communication skills.
- Other info: Dynamic environment with opportunities for internal training and development.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to join Europe\’s leading premium health and wellness group?
Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Reception Supervisor to join our team!
As Reception Supervisor you will act as Duty Manager in leading the Reception team to welcome our members and providing a premium experience . Working alongside the\” management team, you will \”lead and mentor the Reception team\”to provide service excellence to all of our members whether this is face to face, or through telephone queries.
We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.
Some of our perks :
- Free Club Membership for you and your family!
- 50% Discount on food and drinks
- Discounts on Swimming, Tennis Lessons, and Personal Training
- Opportunities for Career Advancement through internal training and development
- Wagestream App : Get paid on demand !
- Access to our Benefits Suite .
About you :
As Reception Supervisor , we are looking for someone who :
- Has previous experience managing a customer service led team
- A n overall passion for customer service
- A team player, with strong communication and collaboration skills
- Ability to work in a fast-paced environment
Join us and help us create a thriving and inclusive culture . Together, we\’re m ore than a C lub!
Reception Supervisor employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the health and wellness industry. You never know who might have a lead on that perfect Reception Supervisor role. Plus, personal referrals can really make your application stand out!
✨Tip Number 2
Prepare for those interviews! Research the company culture and think about how you can contribute to creating that thriving environment they’re after. Practice answering common questions and be ready to showcase your passion for customer service.
✨Tip Number 3
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in managing teams and providing excellent service. They want to see that you can lead and mentor the Reception team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our inclusive culture.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about providing a premium experience for our members!
Tailor Your CV: Make sure your CV highlights your previous experience managing customer service teams. We love seeing how you've led and mentored others, so don’t hold back on those details!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Reception Supervisor role. Share specific examples of how you've created a thriving team environment in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at David Lloyd Clubs
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and culture. Understanding their focus on premium health and wellness will help you align your answers with what they’re looking for in a Reception Supervisor.
✨Showcase Your Customer Service Passion
As a Reception Supervisor, your passion for customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to providing a premium experience.
✨Highlight Team Leadership Skills
Be ready to discuss your experience in managing and mentoring teams. Think of specific instances where you’ve led a team to success or improved service delivery. This will show that you can effectively lead the Reception team.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, think of examples where you’ve thrived under pressure. Practice articulating how you handle multiple tasks while maintaining excellent service standards.
