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- Tasks: Lead and operate a successful health and wellness club, ensuring excellent member experiences.
- Company: Join Europe's top premium health and wellness group, dedicated to member satisfaction.
- Benefits: Enjoy free club membership, discounts on food, and career advancement opportunities.
- Why this job: Be part of a vibrant team that values inclusivity and personal growth.
- Qualifications: Experience in managing large operational facilities and a passion for customer service required.
- Other info: Get paid on demand with the Wagestream App and access our Benefits Suite.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join Europe\’s leading premium health and wellness group? Our team members are the ambassadors of our business and the heart of what we do. W e are on the look out for a passionate Operations Manager to join our team! Operation s Manager s are people-focused and have accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will r egularly act as Duty Manager, and alongside your team, ensur e health & safety and compliance regulations are adhered to , maximising member experience. We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential. Some of our perks : Free Club Membership for you and your family! 50% Discount on food and drinks. Discounts on Swimming, Tennis Lessons, and Personal Training. Opportunities for Career Advancement through internal training and development. Wagestream App : Get paid on demand ! Access to our Benefits Suite . About you : As Operations Manager we are looking for someone who : Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).\” Experience leading a variety of functions with variable challenges and goals, or across variable depts. Experience of financial planning and management.\” P assionate about customer service.\” Join us and help us create a thriving and inclusive culture . Together, we\’re m ore than a C lub!
Operations Manager employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the health and wellness industry, especially focusing on operational management. Understanding the specific challenges and trends in this sector will help you speak confidently about how your experience aligns with their needs.
✨Tip Number 2
Network with current or former employees of the company. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during interviews to demonstrate your fit.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and improved customer experiences in previous roles. Tailoring your anecdotes to reflect the values and goals of the company will make a strong impression.
✨Tip Number 4
Showcase your passion for customer service by researching and sharing innovative ideas that could enhance member experiences at the club. This proactive approach will highlight your commitment to their mission and vision.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operational services, particularly in health and wellness or similar environments. Use specific examples to demonstrate your leadership skills and customer service passion.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role of Operations Manager. Discuss how your experience aligns with the company's values and mission, and mention your commitment to creating an inclusive culture.
Highlight Relevant Skills: In your application, emphasise skills such as financial planning, compliance adherence, and team leadership. Provide concrete examples of how you've successfully managed teams and improved member experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your People Skills
As an Operations Manager, you'll be leading a team and ensuring a great member experience. Be prepared to discuss your previous experiences in managing teams and how you foster a positive environment. Share specific examples of how you've motivated staff or resolved conflicts.
✨Demonstrate Your Operational Expertise
Highlight your experience in managing large operational facilities. Be ready to talk about the challenges you've faced and how you've successfully navigated them. Discuss any relevant metrics or achievements that showcase your ability to improve service delivery.
✨Emphasise Customer Service Passion
This role is all about providing an excellent experience for members. Prepare to share stories that illustrate your commitment to customer service. Think about times when you went above and beyond to ensure customer satisfaction.
✨Prepare for Financial Discussions
Since financial planning and management are key aspects of the role, brush up on your financial knowledge. Be ready to discuss budgeting, cost control, and any relevant financial successes you've had in previous roles. This will show your potential employer that you can handle the financial responsibilities of the position.
