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- Tasks: Handle member queries via chat, phone, and email with efficiency and care.
- Company: Join Europe's leading premium health and wellness group, David Lloyd Clubs.
- Benefits: Enjoy free club membership, discounts on food, and career advancement opportunities.
- Why this job: Be part of a vibrant team that values inclusivity and exceptional service.
- Qualifications: Exceptional customer service skills and strong communication abilities required.
- Other info: Work five days a week, including one weekend in three, at our Manchester hub.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!
Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.
Working from a hub in our David Lloyd Club, you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Exceptional customer service skills
- Resilient with the ability to thrive in a fast-paced environment
- Excellent communication and organisation skills
- Good with administration with a keen eye to attention to details
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Advisor - Manchester
✨Tip Number 1
Familiarise yourself with the health and wellness industry, particularly the services offered by David Lloyd Clubs. Understanding their offerings will help you engage more effectively with members and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with friends or family can help you feel more confident when dealing with real member interactions.
✨Tip Number 3
Showcase your resilience by preparing examples of how you've thrived in fast-paced environments. Think of specific situations where you successfully managed multiple tasks or resolved conflicts under pressure.
✨Tip Number 4
Research common customer service challenges in the fitness industry and think about how you would address them. This will not only prepare you for potential questions but also show your proactive approach to problem-solving.
We think you need these skills to ace Membership Support Advisor - Manchester
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Membership Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle member queries effectively. Use specific examples from your past experiences to demonstrate your skills in communication and organisation.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer support or worked in a fast-paced environment. Include details about your achievements and how you contributed to team success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to assist customers in previous roles, as this will demonstrate your commitment to providing exceptional service.
✨Prepare for Common Scenarios
Think about potential member queries you might encounter and prepare responses. Practising how you would handle difficult situations or complaints can showcase your problem-solving skills and resilience, which are crucial for this role.
✨Highlight Your Communication Skills
Since you'll be interacting with members through various channels, emphasise your communication abilities. Be ready to discuss how you adapt your communication style based on the medium (chat, phone, email) and the needs of the member.
✨Demonstrate Team Spirit
As this role involves working closely with a team, share experiences that highlight your ability to collaborate effectively. Discuss how you contribute to a positive team environment and support your colleagues, which aligns with the company's values.
