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- Tasks: Help members with queries via chat, phone, and email while providing top-notch service.
- Company: Join the largest health and fitness operator in Europe, driven by a passionate team.
- Benefits: Enjoy free club membership, discounts on services, and flexible shift patterns.
- Why this job: Be part of a community that values exceptional service and offers growth opportunities.
- Qualifications: Exceptional customer service skills and strong communication abilities are a must.
- Other info: Work from our Chelsea hub with a supportive team and career advancement potential.
The predicted salary is between 24000 - 36000 £ per year.
Membership Support Advisor – Chelsea – Chelsea Harbour Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? We are looking for Member Support Advisors to effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service. Working from a hub in our Chelsea David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three. Do you have exceptional customer service skills and the ability to resolve issues quickly. Do you have excellent communication skills, both written and verbal with a natural curiosity to drive improvement of service to our members. If so, then this could be the job for you. So, what do you get from us? As part of our Member Support team you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry: Free Club Membership for you and your family Discounts on our products such as Swimming / Tennis Lessons and Personal Training. Unlimited 50% discount on food and drinks Opportunity for advancement and career progression Balanced shift patterns Learning and Development Opportunities. Wagestream App allowing you to be paid on demand Benefits Suite Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Membership Support Advisor - Chelsea - Chelsea Harbour employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Advisor - Chelsea - Chelsea Harbour
✨Tip Number 1
Familiarize yourself with the services and facilities offered at the Chelsea David Lloyd Club. This knowledge will help you engage with members more effectively and demonstrate your commitment to providing exceptional customer service.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about fitness and health topics. This will prepare you for the types of queries you might receive from members and help you respond confidently.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss these during the interview to highlight your capability in handling member queries.
✨Tip Number 4
Research the company culture and values of David Lloyd Clubs. Understanding their mission and community focus will allow you to align your answers with what they are looking for in a Member Support Advisor.
We think you need these skills to ace Membership Support Advisor - Chelsea - Chelsea Harbour
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Membership Support Advisor position. Highlight the key responsibilities and required skills, such as exceptional customer service and communication abilities.
Tailor Your CV: Customize your CV to reflect your experience in customer service and any relevant skills that align with the job requirements. Use specific examples that demonstrate your ability to handle member queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for joining the team at Chelsea Harbour. Mention how your skills can contribute to providing exceptional service to members.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Effective Communication Skills
Since the role requires excellent written and verbal communication, practice articulating your thoughts clearly. You might want to prepare for common interview questions by practicing your responses out loud to ensure you sound confident and articulate.
✨Highlight Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved issues quickly and efficiently. Think of examples that showcase your ability to think on your feet and provide solutions that enhance the member experience.
✨Research the Company Culture
Familiarize yourself with the company’s mission and values. Understanding their community-focused approach will help you tailor your answers to show how you can contribute positively to their team environment.
