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- Tasks: Lead and operate a successful health club, ensuring an excellent member experience daily.
- Company: Join David Lloyd, Europe's largest health and fitness operator, in a period of exciting growth.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a passionate team, drive excellence, and make a real impact in the community.
- Qualifications: Experience managing large teams and operational facilities, with a strong focus on customer service.
- Other info: Opportunity for learning and development, plus the chance to be paid on demand with Wagestream.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
At David Lloyd, we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager, you will lead a member-driven service through inspiring leadership and look for opportunities to increase profit and participation and generate new income for your club.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working but create and implement club actions and improvement plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us?
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years of experience managing a large operational service delivery facility (e.g., restaurant, attraction, retail unit, sporting or leisure facility).
- Several years of experience managing a large team of employees, including Managers.
- Experience in financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs 6 Values.
- What members, team members, or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member, and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
- Excellent communication and collaboration skills.
- Inspirational leadership skills.
Up for the challenge? We would love to hear from you!
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
#J-18808-Ljbffr
General Manager employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've inspired and motivated teams in previous roles, especially in a customer-focused environment.
✨Tip Number 2
Familiarize yourself with David Lloyd's values and culture. Be ready to discuss how your personal values align with theirs and how you can contribute to their community-driven approach.
✨Tip Number 3
Research the latest trends in the health and fitness industry. Being knowledgeable about current challenges and opportunities can help you stand out as a candidate who is proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss your experience with financial planning and management. Be ready to share specific examples of how you've successfully managed budgets and improved profitability in past roles.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large operational facilities and teams. Use specific examples that demonstrate your leadership skills and customer service passion.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with David Lloyd's commitment to excellence and community.
Highlight Relevant Experience: Clearly outline your experience in financial planning and management. Provide metrics or achievements that showcase your ability to meet profit and loss targets.
Showcase Leadership Skills: Emphasize your inspirational leadership abilities. Share examples of how you've successfully led teams and improved customer satisfaction in previous roles.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
As a General Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've enhanced customer experiences in previous roles and how you plan to do the same at David Lloyd.
✨Demonstrate Leadership Skills
Highlight your leadership style and provide examples of how you've successfully managed large teams. Discuss how you inspire and motivate your team to achieve common goals and maintain high standards.
✨Understand Financial Management
Since financial planning and management are key aspects of this role, be ready to discuss your experience with budgeting, profit and loss statements, and how you've driven financial success in past positions.
✨Prepare for Key Performance Indicators (KPIs)
Familiarize yourself with the KPIs mentioned in the job description, such as customer satisfaction and member usage rates. Be ready to discuss how you would monitor and improve these metrics in your club.
