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- Tasks: Lead and operate a successful David Lloyd Club, ensuring excellent member experiences daily.
- Company: Join the largest health and fitness operator in Europe, known for its passionate team culture.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a growing community that values excellence and inspires leadership.
- Qualifications: Several years of experience managing large teams and operational facilities, with a passion for customer service.
- Other info: Participate in a bonus scheme and access learning and development opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club.
Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us? As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities.
- WagestreamApp allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Several years experience managing a large team of employees, including Managers.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs 6 Values.
- What members, team members or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
- Excellent communication and collaboration skills.
- Inspirational leadership skills.
Up for the challenge? We would love to hear from you!
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
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General Manager employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've inspired and motivated teams in previous roles. Highlighting your ability to create a positive culture will resonate well with us.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) mentioned in the job description. Be prepared to discuss how you have successfully managed similar metrics in your past positions.
✨Tip Number 3
Demonstrate your passion for customer service by sharing stories that illustrate your commitment to enhancing member experiences. We value candidates who prioritize member satisfaction.
✨Tip Number 4
Research David Lloyd's values and culture. Be ready to discuss how your personal values align with ours, as we are looking for someone who can embody and promote our community spirit.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the General Manager position at David Lloyd. Understand the key responsibilities and required skills, such as leadership, financial management, and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in managing large operational facilities and teams. Emphasize your achievements in financial planning and customer satisfaction to align with the company's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership style. Mention specific examples of how you've successfully led teams and improved service delivery in previous roles.
Highlight Relevant Metrics: In your application, include specific metrics or KPIs from your past experiences that demonstrate your ability to achieve profit targets and enhance customer satisfaction. This will show your results-driven approach.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
As a General Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've enhanced customer experiences in previous roles and how you plan to do the same at David Lloyd.
✨Demonstrate Leadership Skills
Highlight your experience in leading large teams. Discuss your leadership style and provide examples of how you've inspired and motivated your team to achieve goals and improve performance.
✨Prepare for Financial Discussions
Since financial planning and management are key aspects of this role, be ready to discuss your experience with budgeting, profit and loss management, and how you've successfully driven financial performance in past positions.
✨Understand Key Performance Indicators (KPIs)
Familiarize yourself with the KPIs mentioned in the job description, such as customer satisfaction and member engagement metrics. Be prepared to discuss how you would track and improve these metrics in your club.
