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- Tasks: Lead a vibrant team to deliver exceptional member experiences at our clubs.
- Company: Join David Lloyd, Europe's largest health and fitness operator, thriving with growth and innovation.
- Benefits: Enjoy 33 days holiday, private medical insurance, free club membership, and discounts on services.
- Why this job: Be part of a passionate community focused on excellence and personal development.
- Qualifications: Experience in managing large teams and operational facilities, with a passion for customer service.
- Other info: Embrace a culture of diversity and fun while making a real impact in the community.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club. Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us? As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities
- WagestreamApp allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility)
- Several years experience managing a large team of employees, including Managers
- Experience of financial planning and management
- Passionate about customer service
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets
- Performance against our DL Clubs 6 Values
- What members, team members or mystery members tell us about you and your team
- Achieving compliance against all legislative and company audits
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR
- Monthly club visits from Regional Manager and/or any other Club Support visitors
Excellent communication and collaboration skills. Inspirational leadership skills.
Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it. At David Lloyd Clubs, we do everything we can to create an environment that’s filled with energy and fun. A place, where diversity is celebrated and everyone can feel like they belong. A place for you.
General Manager employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with David Lloyd's values and culture. Understanding what drives the company will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the health and fitness industry. Attend relevant events or connect with current or former employees on platforms like LinkedIn to gain insights into the company and its operations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and improved customer satisfaction in previous roles. This will demonstrate your capability to lead effectively at David Lloyd.
✨Tip Number 4
Stay updated on industry trends and challenges in the health and fitness sector. Being knowledgeable about current issues will show your commitment and readiness to tackle the challenges faced by David Lloyd.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large operational facilities and teams. Use specific examples that demonstrate your leadership skills and customer service passion.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with David Lloyd's commitment to community and excellence, and provide examples of how you've successfully led teams in the past.
Highlight Financial Acumen: Since financial planning and management are key aspects of the role, include any relevant experience you have in budgeting, profit and loss management, and achieving financial targets in your application.
Showcase Leadership Skills: In your application, emphasise your inspirational leadership abilities. Provide examples of how you've motivated teams, improved service delivery, and created a positive work environment in previous roles.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
As a General Manager, your passion for customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond to enhance customer experiences in your previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership style and provide examples of how you've successfully managed large teams. Discuss how you inspire and motivate your team to achieve their best, as this is key to the role.
✨Understand Financial Management
Be ready to discuss your experience with financial planning and management. Prepare to explain how you've achieved profit targets and managed budgets in past positions, as this will be a significant part of your responsibilities.
✨Familiarise Yourself with Key Metrics
Research the key performance indicators (KPIs) relevant to the role, such as customer satisfaction and member engagement. Be prepared to discuss how you would approach improving these metrics in your club.
