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- Tasks: Lead fun and safe children's activities while ensuring maximum participation and engagement.
- Company: Join a vibrant community-focused club dedicated to delivering excellent member experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and team collaboration.
- Why this job: Make a positive impact on children's lives while developing your leadership skills in a supportive setting.
- Qualifications: Must have relevant qualifications in teaching, childcare, or sports coaching and experience in team management.
- Other info: Be part of a passionate team that values community and member engagement.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Who do I report to? Activities Manager
What’s the purpose of the job?
Leading the safe, enthusiastic and healthy delivery of our DL Clubs children’s activity programme and giving our members an excellent experience every day.
What will I be doing?
- Leading member obsessed service and member engagement at all times.
- Leading my team to deliver the children’s activities with structure and enthusiasm whilst encouraging the maximum participation of the children.
- Leading my team to deliver the club children’s activity programme including: Core Club Programme, Holiday Active Programmes and children’s parties.
- Delivering the children’s programme in line with Product Briefs, Lesson Plans and Brand Standards.
- Ensuring that all services delivered to children meet all requirements of the Children’s Safety Guide at all times.
- Making sure that I, my team members and members are in a safe and healthy environment at all times and ensure the needs of the children are a priority in line with the Guide.
- Ensuring that the member experience, member usage, member participation and member value for money is maximised through coach expertise, session/event quality and consistency, member communication and great equipment and facilities standards.
- Knowing your club and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity.
- Taking ownership of and utilising channels of communication such as Member Surveys, Employee Engagement Surveys, comment cards, member forums, and mystery members etc. to improve the member/team member experience.
- Taking ownership to resolve member’s queries or complaints.
- Ensuring that we recruit great people and induct, train, manage and review them regularly to develop a high-performance team. Building good relationships with team members to utilise resources for the benefit of all.
- Participating and sharing knowledge and expertise with other team members.
How will I be measured?
- Observing me and my team delivering fantastic service and engagement with members.
- The children’s areas are compliant on all Health and Safety requirements and Children’s Safety Guide.
- Observing me and my team’s speed and efficiency to react to incidents, issues or complaints.
- What members, team members or mystery members tell us about me and my team and our programme.
- Myself and my team’s performance against our 6 Values.
- How well you, me and my team follow DL Clubs ways of operating.
- Achieving compliance against all legislative and company documentation and audits.
- Achieving Holiday Active and Parties revenue targets.
- Achieving member participation targets for the children’s programme.
- Managing costs and achieving budgeted margin.
- Ensuring that all new child members receive the Family Welcome and All Stars taster sessions along with the Junior Tennis Pro and the Swimming Co-ordinator.
- Contribution to the club’s member count, particularly members that are families with children.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
What qualifications, skills and experience do I need?
- Qualification in a relevant teaching, childcare or sports coaching discipline (Essential).
- Experience of managing and leading a team (Essential).
- Experience of financial planning and management.
- Inspirational leadership skills.
- Be able to lead and manage a group of children with confidence and energy (Essential) and demonstrate excellence in customer service.
- Strong listening and collaboration skills.
- Team player.
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
#J-18808-Ljbffr
Family Activities Supervisor employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Activities Supervisor
✨Tip Number 1
Familiarize yourself with the specific children's activity programs offered at DL Clubs. Understanding the Core Club Programme and Holiday Active Programmes will help you demonstrate your enthusiasm and knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Highlight instances where you motivated your team to deliver exceptional service, as this aligns with the role's focus on member engagement.
✨Tip Number 3
Be ready to discuss how you ensure safety and compliance in children's activities. Familiarize yourself with the Children’s Safety Guide and be prepared to share your strategies for maintaining a safe environment for children.
✨Tip Number 4
Engage with current members or staff at DL Clubs if possible. This will give you insights into the club culture and member expectations, which can help you tailor your approach and show that you're genuinely interested in enhancing the member experience.
We think you need these skills to ace Family Activities Supervisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and expectations of the Family Activities Supervisor position. Highlight your relevant experience in leading children's activities and managing teams.
Tailor Your CV: Customize your CV to emphasize your qualifications in teaching, childcare, or sports coaching. Include specific examples of your leadership experience and how you've successfully engaged children in activities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with children and your commitment to providing excellent member experiences. Mention your approach to safety and engagement, as well as any innovative ideas you have for enhancing the children's activity program.
Showcase Your Leadership Skills: In your application, provide examples of how you've led teams effectively in the past. Discuss your ability to inspire and motivate others, as well as how you've handled challenges or complaints in a positive manner.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Child Engagement
Make sure to express your enthusiasm for working with children and leading activities. Share specific examples of how you've successfully engaged kids in the past, highlighting your ability to create a fun and safe environment.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in managing and leading teams. Provide examples of how you've inspired your team to deliver excellent service and how you handle challenges or conflicts within a group.
✨Know the Safety Standards
Familiarize yourself with the Children’s Safety Guide and be ready to discuss how you ensure compliance with health and safety requirements. This shows that you prioritize the well-being of the children and understand the importance of safety in your role.
✨Engage with Member Experience
Think about ways to enhance member engagement and satisfaction. Be prepared to share ideas on how to improve the children's activity program and how you would utilize feedback from members to make positive changes.
