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For Companies At a Glance
- Tasks: Lead and operate a successful club, ensuring excellent member experiences daily.
- Company: Join David Lloyd, Europe's largest health and fitness operator, in a growth phase.
- Benefits: Enjoy 33 days holiday, free club membership, discounts, and learning opportunities.
- Why this job: Be part of a passionate team focused on community and customer service.
- Qualifications: Experience in managing large operational facilities and financial planning is needed.
- Other info: Participate in a management bonus scheme and enjoy flexible pay options.
The predicted salary is between 36000 - 60000 £ per year.
Assistant General Manager – Edinburgh Newhaven Harbour Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club. So, what do you get from us? As part of our management team, you will eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including: 33 days holiday (including Bank Holidays) Free Club Membership* for you and your family Discounts on our products such as Swimming / Tennis Lessons and Personal Training. Unlimited 50% discount on food and drinks Learning and Development Opportunities. Wagestream App allowing you to be paid on demand Benefits Suite What do we need from you? Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility). Experience leading a variety of functions with variable challenges and goals, or across variable depts. – desirable. Experience of financial planning and management. Passionate about customer service. How will I be measured? Delivering individual personal objectives set by the GM. Observing you and your team’s delivering fantastic service and engagement with members. Observing you and your team’s speed and efficiency in reacting to incidents, issues or complaints. Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR. Achievement of cost control and budgets. Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services. Monthly club visits from Regional Manager and/or any other Club Support visitors. Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Assistant General Manager - Edinburgh Newhaven Harbour employer: David Lloyd Clubs
Contact Detail:
David Lloyd Clubs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager - Edinburgh Newhaven Harbour
✨Tip Number 1
Familiarize yourself with the specific goals and values of David Lloyd. Understanding their commitment to customer service and community will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing operational facilities by preparing specific examples that demonstrate your leadership skills and ability to handle diverse challenges. This will show that you're ready for the dynamic environment at David Lloyd.
✨Tip Number 3
Research the latest trends in health and fitness management, especially those relevant to member engagement and satisfaction. Being knowledgeable about industry standards can set you apart as a candidate who is proactive and informed.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying.
We think you need these skills to ace Assistant General Manager - Edinburgh Newhaven Harbour
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Assistant General Manager position. Understand the key responsibilities and required experience, especially in managing operational service delivery and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in managing large facilities and leading teams. Emphasize your financial planning skills and any previous roles that demonstrate your passion for customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams and improved customer experiences in past positions.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements related to KPIs mentioned in the job description, such as customer satisfaction scores or budget management successes. This will help demonstrate your capability to meet the expectations of the role.
How to prepare for a job interview at David Lloyd Clubs
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Experience
Prepare to discuss your previous leadership roles, especially in managing operational service delivery facilities. Highlight how you successfully led teams through challenges and achieved goals.
✨Understand Financial Management
Be ready to talk about your experience with financial planning and management. Discuss how you've managed budgets and controlled costs in previous roles, as this is crucial for the Assistant General Manager position.
✨Familiarize Yourself with Key Performance Indicators (KPIs)
Research the key performance indicators relevant to the role, such as customer satisfaction and member engagement metrics. Be prepared to discuss how you would monitor and improve these KPIs in the club.
