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- Tasks: Lead daily operations, ensuring a fabulous experience for members and managing reception and cleaning teams.
- Company: Join Europe's largest health and fitness operator with a passionate team dedicated to excellence.
- Benefits: Enjoy free club membership, discounts, flexible shifts, and on-demand pay through the Wagestream App.
- Why this job: Be part of a vibrant community focused on exceptional service and personal growth opportunities.
- Qualifications: Experience in managing teams in service environments and a passion for customer service are essential.
- Other info: Work includes weekend shifts and late nights; training and development tools provided for your success.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?
We are looking for a dynamic Operations Manager who will manage the successful and efficient day-to-day operation of the club reception and cleaning teams within the Club, ensuring we give our members a fabulous experience every day. You will regularly act as Duty Manager, taking responsibility for the efficient operation of the club.
Leading the Reception, Cleaning and Spa host teams, you will deliver 5-star standards of facilities and a safe, clean environment through an obsessive attention to detail, taking a See it, Fix it approach and completing detailed reviews, ensuring the safety of members and team remains our highest priority at all times.
What’s more, as an Operations Manager with us, you will have a range of benefits that you’ll be hard pressed to find anywhere else in the industry:
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Opportunity for advancement and career progression
- Flexible Shift Patterns
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What are we looking for?
A self-motivated manager who will take pride in exceptional service to our members and is happy to work with the club General Manager to ensure a safe and premium experience across the whole club. We want you to be willing to learn so you can make use of all the training and development tools we have available to help you flourish.
The position requires working shifts in accordance with the demand of the business, including working 4 weekend shifts per month and at least one late shift per week.
Experience in managing a team in a service-led facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility) – highly desirable.
Experience of duty management responsibilities – desirable.
Experience of financial planning and management.
Passionate about customer service.
Excellent communication and collaboration skills.
You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Operations Manager employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations of health and fitness clubs. Understanding the unique challenges and customer service expectations in this industry will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and what it takes to succeed as an Operations Manager, which can give you an edge.
✨Tip Number 3
Prepare to discuss your experience in managing teams in service-led environments. Be ready to share specific examples of how you've improved customer service or operational efficiency in previous roles.
✨Tip Number 4
Showcase your passion for health and fitness during the interview process. Demonstrating genuine enthusiasm for the industry and the role will resonate well with the hiring team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams within service-led facilities. Emphasise any previous roles where you demonstrated exceptional customer service and operational management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health and fitness industry. Mention specific examples of how you've successfully led teams and improved customer experiences in past roles.
Highlight Relevant Skills: In your application, focus on skills such as communication, collaboration, and financial planning. Provide concrete examples of how you've used these skills to achieve results in previous positions.
Show Enthusiasm for Learning: Express your willingness to learn and grow within the role. Mention any training or development tools you've utilised in the past and how they have contributed to your professional growth.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Customer Service
As an Operations Manager, your role revolves around providing exceptional service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a fabulous experience for members.
✨Highlight Your Team Management Experience
Discuss your experience in managing teams, especially in service-led environments. Share stories that showcase your leadership style, how you motivate your team, and any successful outcomes from your management efforts.
✨Demonstrate Attention to Detail
Since the role requires an obsessive attention to detail, prepare to discuss how you ensure high standards in operations. You might want to mention specific processes or systems you've implemented to maintain cleanliness and safety in previous positions.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle duty management responsibilities. Prepare for scenarios where you might need to make quick decisions or resolve conflicts, showcasing your ability to think on your feet.
