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- Tasks: Join our Membership Services team, making calls to support members and reduce attrition.
- Company: David Lloyd Clubs is Europe's largest Health and Fitness operator, fostering a vibrant community.
- Benefits: Enjoy free club membership, discounts, commission opportunities, and flexible shifts.
- Why this job: Gain a recognised qualification while working in a supportive, energetic environment with growth potential.
- Qualifications: Passion for customer service, some experience preferred, and basic Microsoft Office skills required.
- Other info: Full-time role with 35 hours per week, based in Hatfield, perfect for career starters or changers.
Would you like to join the largest Health and Fitness operator in Europe, working with our Membership Services team in Hatfield? We have a fantastic opportunity for a positive and enthusiastic person to join our Member Services Team in Club Support offices based in Hatfield as an apprentice on a fixed term contract.
As a Membership Services Consultant apprentice, you will work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company. You will study toward a Customer Service Level 3 Apprenticeship alongside your role and learn about:
- Customer Insights
- Importance of Providing a Positive Customer Experience
- Customer Service Performance
- Customer Journey
- Ownership and Responsibility
- Culture and Environmental Awareness
So, what are the benefits of working for David Lloyd Clubs? As part of the Membership team, as well as gaining a nationally recognised qualification on completion of the apprenticeship, you will enjoy a great range of benefits that you’ll be hard pressed to find anywhere else in the industry:
- Opportunity to earn commission*
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming/Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Opportunity for advancement and career progression
- Flexible Shift Patterns / Majority of shifts are straight not split!
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
And what qualifications, skills and experience do I need? As an apprentice, you will receive full on-the-job training for all key elements of the role. Desired skills and experience include:
- Eligibility to complete the apprenticeship programme
- A genuine passion to serve when engaging with members and team members
- Some customer service experience, preferably in a fast-paced environment
- Intermediate Skills in Microsoft Office & Excel
- Strong attention to detail
- Excellent telephone manner
- Ability to use own initiative and manage own workload
- Team player
- Self-motivated and organised
- Passion to learn
This role will be for 35 hours per week: Shifts Mon-Fri including one Saturday per month (Day back in lieu) and is office based full time in our Club Support office based in Hatfield.
So whether you are looking to kick start your career with us for the first time or looking for a change in career path; we would love to hear from you. You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Membership Services Consultant Apprentice employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Consultant Apprentice
✨Tip Number 1
Familiarise yourself with the health and fitness industry, especially David Lloyd Clubs. Understanding their values and services will help you connect better with potential team members during your interactions.
✨Tip Number 2
Practice your telephone skills! Since the role involves making high volume outbound calls, try role-playing scenarios with friends or family to improve your confidence and telephone manner.
✨Tip Number 3
Showcase your passion for customer service by preparing examples of how you've positively impacted customers in previous roles. This will demonstrate your enthusiasm and commitment to providing excellent service.
✨Tip Number 4
Network with current employees or apprentices at David Lloyd Clubs through social media platforms like LinkedIn. Engaging with them can provide valuable insights and potentially give you an edge in your application.
We think you need these skills to ace Membership Services Consultant Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, especially in fast-paced environments. Emphasise your skills in Microsoft Office and Excel, as well as your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for serving customers and your enthusiasm for the role. Mention why you want to join David Lloyd Clubs and how you can contribute to their Membership Services team.
Highlight Your Initiative: In your application, provide examples of how you've used your initiative in previous roles or experiences. This will demonstrate your ability to manage your workload effectively and be self-motivated.
Showcase Your Team Spirit: Mention any experiences where you worked as part of a team. Highlight your ability to collaborate and support colleagues, as this is essential for the Membership Services Consultant role.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping others during the interview. Share examples from your past experiences where you went above and beyond to assist customers, as this role heavily focuses on providing a positive customer experience.
✨Demonstrate Your Communication Skills
Since the role involves making high volume outbound calls, it's crucial to showcase your excellent telephone manner. Practice speaking clearly and confidently, and be prepared to discuss how you would handle difficult conversations with members.
✨Highlight Your Organisational Skills
Being self-motivated and organised is key in a fast-paced environment. Prepare to discuss how you manage your workload and prioritise tasks, especially when dealing with multiple member inquiries or issues.
✨Research the Company Culture
Familiarise yourself with David Lloyd Clubs' values and community focus. During the interview, mention how you align with their culture and how you can contribute positively to the team dynamic, showing that you're not just looking for a job, but a place to grow and belong.
