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- Tasks: Make high volume outbound calls to retain members and reduce attrition.
- Company: Join Europe's leading premium health and wellness group, David Lloyd Clubs.
- Benefits: Enjoy free club membership, discounts, commission opportunities, and career advancement.
- Why this job: Be part of a fun, fast-paced team that values your contribution and well-being.
- Qualifications: Experience in outbound calling and customer service; health and leisure industry experience preferred.
- Other info: Access to the Wagestream App for on-demand pay and a supportive, inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Membership Services Consultant to join our team!
Your role will be to work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company. You'll be working in a challenging yet fun outbound calling team, the main focus of this role is to retain members within the business and you will do this by proactively calling our members.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- Opportunity to earn commission*
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Experience of outbound calling - high volume
- Involvement in a fast-paced work environment
- Ability to use own initiative and manage own workload
- Customer Service experience
- Strategic with a commercial edge to seek out and maximise potential to grow count and revenue
- Previous experience of working within the Health & Leisure Industry
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Membership Services Consultant employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Consultant
✨Tip Number 1
Familiarise yourself with the health and wellness industry. Understanding the trends, challenges, and customer expectations in this sector will help you engage more effectively during your calls.
✨Tip Number 2
Practice your outbound calling techniques. Role-playing with a friend or family member can help you refine your pitch and improve your ability to handle objections, which is crucial for retaining members.
✨Tip Number 3
Showcase your customer service skills in any interactions you have before the interview. Whether it's through networking or casual conversations, demonstrating your ability to connect with people will set you apart.
✨Tip Number 4
Research David Lloyd Clubs specifically. Knowing their values, culture, and what makes them unique will allow you to tailor your approach and show genuine interest in becoming part of their team.
We think you need these skills to ace Membership Services Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Membership Services Consultant position. Tailor your application to highlight your relevant experience in outbound calling and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in high-volume outbound calling and any relevant roles in the health and leisure industry. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to retain customers.
Write a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific examples of how you've successfully managed customer relationships or improved retention rates in previous positions. Show enthusiasm for joining a team that values belonging and personal growth.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Health and Wellness
Make sure to express your enthusiasm for the health and wellness industry during the interview. Share any personal experiences or interests that align with the company's mission, as this will demonstrate your genuine interest in the role.
✨Prepare for Outbound Calling Scenarios
Since the role involves high-volume outbound calls, be ready to discuss your previous experience in similar situations. Prepare examples of how you've successfully retained customers or handled objections, showcasing your communication skills and resilience.
✨Highlight Your Customer Service Skills
Customer service is key in this role, so be prepared to talk about your experience in providing excellent service. Use specific examples to illustrate how you've gone above and beyond to meet customer needs and resolve issues.
✨Demonstrate Initiative and Strategic Thinking
The company values individuals who can take initiative and think strategically. Be ready to discuss times when you've identified opportunities for improvement or growth in your previous roles, and how you acted on them to achieve positive results.
