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- Tasks: Make high volume outbound calls to retain members and reduce attrition.
- Company: Join Europe's leading premium health and wellness group, David Lloyd Clubs.
- Benefits: Enjoy free club membership, discounts, commission opportunities, and career advancement.
- Why this job: Be part of a fun, fast-paced team that values your contribution and well-being.
- Qualifications: Experience in outbound calling and customer service; health and leisure industry background preferred.
- Other info: Use the Wagestream App for on-demand pay and access our comprehensive benefits suite.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to join Europe's leading premium health and wellness group? Our team members are the ambassadors of our business and we are on the lookout for a passionate Membership Services Consultant to join our team!
Your role will be to work in a fast-paced environment making high volume outbound calls to members who are leaving or members who have missed a payment, in order to help with the overall attrition of the company. You'll be working in a challenging yet fun outbound calling team, the main focus of this role is to retain members within the business and you will do this by proactively calling our members.
Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.
Our perks:
- Free Club Membership for you and your family!
- Opportunity to earn commission*
- 50% Discount on food and drinks.
- Discounts on Swimming, Tennis Lessons, and Personal Training.
- Opportunities for Career Advancement through internal training and development.
- Wagestream App: Get paid on demand!
- Access to our Benefits Suite.
About you:
- Experience of outbound calling - high volume
- Involvement in a fast-paced work environment
- Ability to use own initiative and manage own workload
- Customer Service experience
- Strategic with a commercial edge to seek out and maximise potential to grow count and revenue
- Previous experience of working within the Health & Leisure Industry
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
Membership Services Consultant employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Consultant
✨Tip Number 1
Familiarise yourself with the health and wellness industry. Understanding the trends, challenges, and customer expectations in this sector will help you engage more effectively during your conversations with potential members.
✨Tip Number 2
Practice your outbound calling skills. Since this role involves high-volume calls, consider role-playing scenarios with friends or family to build your confidence and refine your approach to handling objections and retaining members.
✨Tip Number 3
Showcase your customer service experience. Be prepared to discuss specific examples of how you've successfully resolved issues or retained customers in previous roles, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Highlight your initiative and strategic thinking. Think of ways you can contribute to improving member retention and be ready to share these ideas during your discussions, showing that you're proactive and invested in the company's success.
We think you need these skills to ace Membership Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in outbound calling and customer service. Use specific examples that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, and your understanding of the role. Mention how your skills align with the company's mission and values.
Highlight Relevant Skills: Emphasise skills such as strategic thinking, initiative, and workload management. Provide examples of how you've successfully retained customers or increased revenue in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Health and Wellness
Make sure to express your enthusiasm for the health and wellness industry during the interview. Share any personal experiences or interests that align with the company's mission, as this will demonstrate your genuine commitment to the role.
✨Prepare for Outbound Calling Scenarios
Since the role involves high-volume outbound calls, practice common scenarios you might encounter. Think about how you would handle objections or re-engage members who are considering leaving. This preparation will help you feel more confident during the interview.
✨Highlight Your Customer Service Skills
Be ready to discuss your previous customer service experience and how it relates to retaining members. Use specific examples to illustrate how you've successfully resolved issues or improved customer satisfaction in past roles.
✨Demonstrate Your Initiative and Strategic Thinking
The company values individuals who can manage their own workload and think strategically. Prepare to share instances where you've taken the initiative to improve processes or drive results, showcasing your ability to contribute to the team's success.
