Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team to deliver exceptional member experiences at our clubs.
- Company: Join David Lloyd, Europe's largest health and fitness operator, thriving with growth.
- Benefits: Enjoy 33 days holiday, private medical insurance, and free club membership for you and your family.
- Why this job: Be part of a passionate community focused on excellence and customer service.
- Qualifications: Experience in managing large teams and operational facilities is essential.
- Other info: Participate in our bonus scheme and enjoy discounts on services and products.
The predicted salary is between 43200 - 72000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week.
As a General Manager you will lead a member driven service through inspiring leadership, and look for opportunities to increase profit and participation and generate new income for your club. Whilst always leading a culture of excellence, you will work alongside club support and your regional management team to share your knowledge and expertise to not only ensure ways of working, but create and implement club actions and improvements plans against key metrics to ensure our team members and members have the best experience 7 days a week.
So, what do you get from us? As part of our management team, you will be eligible to participate in the David Lloyd Club General Manager bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Private Medical Insurance
- Free Club Membership for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
What do we need from you?
- Several years experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Several years experience managing a large team of employees, including Managers.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Achievement of Club profit and loss and balanced scorecard targets.
- Performance against our DL Clubs 6 Values.
- What members, team members or mystery members tell us about you and your team.
- Achieving compliance against all legislative and company audits.
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
Excellent communication and collaboration skills. Inspirational leadership skills. Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
General Manager employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with the David Lloyd brand and its values. Understanding their culture and what they stand for will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of David Lloyd. Engaging in conversations with them can provide you with insider knowledge about the company’s operations and culture, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed large teams and improved customer service in previous roles. Highlighting measurable outcomes will demonstrate your capability to lead effectively.
✨Tip Number 4
Stay updated on industry trends in health and fitness. Showing that you are knowledgeable about the latest developments can set you apart as a candidate who is not only passionate but also proactive in driving success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large operational facilities and teams. Emphasise your leadership skills and any achievements related to customer service and financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the health and fitness industry. Mention specific examples of how you've successfully led teams and improved service delivery in previous roles.
Highlight Key Metrics: In your application, reference key performance indicators (KPIs) you have successfully managed in the past. This could include profit and loss targets, customer satisfaction scores, or team performance metrics.
Showcase Leadership Style: Describe your leadership style and how it aligns with David Lloyd's values. Provide examples of how you've inspired teams and fostered a culture of excellence in previous positions.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Showcase Your Leadership Skills
As a General Manager, your ability to inspire and lead a team is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it has positively impacted team performance.
✨Demonstrate Financial Acumen
Since financial planning and management are key aspects of this role, be ready to discuss your experience with budgets, profit and loss statements, and how you've driven financial success in previous positions.
✨Emphasise Customer Service Passion
David Lloyd values customer service highly. Share specific instances where you went above and beyond to enhance customer experiences, and explain how you plan to maintain high standards in this area.
✨Prepare for Key Performance Indicators (KPIs)
Familiarise yourself with the KPIs mentioned in the job description, such as customer satisfaction and member engagement. Be prepared to discuss how you would approach achieving these metrics and any relevant strategies you've implemented before.
