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- Tasks: Lead and operate a successful club, ensuring excellent member experiences daily.
- Company: Join David Lloyd, Europe's largest health and fitness operator, with exciting growth opportunities.
- Benefits: Enjoy 33 days holiday, free club membership, discounts, and on-demand pay options.
- Why this job: Be part of a passionate team, drive member satisfaction, and contribute to a thriving community.
- Qualifications: Experience in managing large operational facilities and a passion for customer service required.
- Other info: Opportunity for personal development and participation in a management bonus scheme.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe. Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club.
So, what do you get from us? As part of our management team, you will be eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Free Club Membership for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Experience leading a variety of functions with variable challenges and goals, or across variable departments – desirable.
- Experience of financial planning and management.
- Passionate about customer service.
How will I be measured?
- Delivering individual personal objectives set by the GM.
- Observing you and your team’s delivering fantastic service and engagement with members.
- Observing you and your team’s speed and efficiency in reacting to incidents, issues or complaints.
- Key KPIs to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
- Achievement of cost control and budgets.
- Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services.
- Monthly club visits from Regional Manager and/or any other Club Support visitors.
Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Assistant General Manager employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with David Lloyd's values and mission. Understanding their focus on customer service and community will help you align your approach during interviews, showcasing how your experience and passion fit into their culture.
✨Tip Number 2
Network with current or former employees of David Lloyd. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the Assistant General Manager role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage operations and lead teams effectively. Highlighting your successes in similar environments will make a strong case for your candidacy.
✨Tip Number 4
Stay updated on industry trends in health and fitness. Being knowledgeable about current challenges and innovations can help you engage in meaningful conversations during interviews, showing your commitment to the sector.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operational service delivery facilities. Emphasise any leadership roles and your ability to drive customer satisfaction, as these are key aspects of the Assistant General Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your experience in financial planning and management. Mention specific examples of how you've successfully led teams or improved member experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills that align with the job description, such as team leadership, operational efficiency, and compliance with health and safety regulations. Use bullet points for clarity and impact.
Show Enthusiasm for the Company: Demonstrate your knowledge about David Lloyd and its community-focused approach. Express your excitement about contributing to their growth and enhancing member experiences, which will show you’re genuinely interested in the position.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Customer Service
As an Assistant General Manager, your role revolves around providing excellent customer service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to member satisfaction.
✨Highlight Your Operational Experience
Discuss your experience managing large operational facilities. Be specific about the challenges you've faced and how you've successfully navigated them. This will show that you have the skills needed to lead a successful club.
✨Prepare for Financial Discussions
Since financial planning and management are key aspects of the role, brush up on your financial knowledge. Be ready to discuss how you've managed budgets and achieved cost control in past positions.
✨Demonstrate Team Leadership Skills
Talk about your experience leading diverse teams and how you've motivated them to achieve goals. Share specific instances where your leadership made a positive impact on team performance and member engagement.
