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For Companies At a Glance
- Tasks: Lead and operate a successful club, ensuring excellent member experiences daily.
- Company: Join David Lloyd, Europe's largest health and fitness operator, thriving with growth and new clubs.
- Benefits: Enjoy 33 days holiday, free club membership, discounts, and learning opportunities.
- Why this job: Be part of a passionate team in a community-focused environment with real impact.
- Qualifications: Experience in managing large operational facilities and a passion for customer service required.
- Other info: Participate in a management bonus scheme and enjoy flexible pay options.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win? At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe.
Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club.
So, what do you get from us? As part of our management team, you will be eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including:
- 33 days holiday (including Bank Holidays)
- Free Club Membership* for you and your family
- Discounts on our products such as Swimming / Tennis Lessons and Personal Training
- Unlimited 50% discount on food and drinks
- Learning and Development Opportunities
- Wagestream App allowing you to be paid on demand
- Benefits Suite
What do we need from you?
- Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility)
- Experience leading a variety of functions with variable challenges and goals, or across variable departments – desirable
- Experience of financial planning and management
- Passionate about customer service
How will I be measured?
- Delivering individual personal objectives set by the GM
- Observing you and your team’s delivering fantastic service and engagement with members
- Observing you and your team’s speed and efficiency in reacting to incidents, issues or complaints
- Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR
- Achievement of cost control and budgets
- Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services
- Monthly club visits from Regional Manager and/or any other Club Support visitors
Up for the challenge? We would love to hear from you! You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.
Assistant General Manager employer: David Lloyd Clubs Careers
Contact Detail:
David Lloyd Clubs Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant General Manager
✨Tip Number 1
Familiarise yourself with David Lloyd's values and mission. Understanding their community-focused approach will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of David Lloyd. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed operational challenges in previous roles. Highlighting your problem-solving skills and customer service focus will be crucial in demonstrating your suitability for the Assistant General Manager position.
✨Tip Number 4
Stay updated on industry trends in health and fitness. Showing that you are knowledgeable about current developments can set you apart from other candidates and show your passion for the sector.
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing operational service delivery facilities. Emphasise your leadership skills and any experience you have in the health and fitness industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved member experiences in previous roles.
Highlight Relevant Achievements: In your application, include quantifiable achievements related to financial planning, customer satisfaction, and operational efficiency. Use metrics to demonstrate your success in previous positions.
Show Enthusiasm for the Role: Convey your excitement about joining David Lloyd and contributing to their community-focused culture. Let your personality shine through to show that you're a great fit for their passionate team.
How to prepare for a job interview at David Lloyd Clubs Careers
✨Show Your Passion for Customer Service
As an Assistant General Manager, your role revolves around providing an excellent experience for members. Be prepared to share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
✨Demonstrate Leadership Experience
Highlight your experience in managing teams and leading operational service delivery. Discuss how you've successfully navigated challenges and achieved goals in a similar environment, showcasing your ability to motivate and inspire others.
✨Understand Financial Management
Since financial planning and management are key aspects of the role, be ready to discuss your experience with budgeting and cost control. Prepare to explain how you've contributed to financial success in past positions.
✨Familiarise Yourself with Health & Safety Regulations
Compliance is crucial in this role. Brush up on relevant health and safety regulations and be ready to discuss how you've ensured compliance in previous roles, as well as your approach to maintaining a safe environment for both staff and members.
